- Company: Luma-financial-technologies
- Location: Cincinnati, OH
- New
- Full Time
- Cincinnati, OH
- Apply on company site
Luma-financial-technologies at a glance
ats.rippling.comSEC filings mentioning "Luma-financial-technologies": 2 — search EDGAR
Luma Financial Technologies posts roles through its Rippling careers portal (ats.rippling.com). Public company detail in this listing feed is limited beyond that application path.
Luma-financial-technologies seeks a Customer Success Analyst for its Cincinnati, OH location in this full-time role focused on turning customer data into actionable strategies that strengthen long-term client relationships.
Role Overview
As a Customer Success Analyst at Luma-financial-technologies in Cincinnati, OH, you will sit at the intersection of data insight and client support. The full-time position centers on examining usage patterns, satisfaction signals, and account health indicators so the broader customer success function can act early and effectively. You will translate raw information into clear recommendations that help teams improve retention, uncover expansion signals, and refine everyday customer interactions. Success in this Customer Success Analyst role near Cincinnati means delivering accurate analysis that teams can trust and act on quickly.
Responsibilities
- Gather and examine customer activity, engagement scores, and feedback data to surface trends and early warning signs
- Build and maintain regular reports and simple dashboards that track health metrics, renewal likelihood, and product adoption
- Partner with account managers and support colleagues to investigate issues and propose data-backed next steps
- Flag accounts showing risk or growth potential and prepare concise briefings for the customer success team
- Document recurring patterns and share insights that improve onboarding, training materials, or service processes
- Support ad-hoc analysis requests related to campaigns, feature releases, or segment performance
- Help maintain clean data sets so ongoing tracking and discussion stay reliable
What We're Looking For
- Demonstrated ability to analyze datasets and draw practical conclusions that drive customer outcomes
- Comfort working with spreadsheets and common reporting or visualization tools
- Clear written and verbal communication skills suited to sharing findings with non-analyst teammates
- Strong attention to detail and the capacity to manage multiple account reviews simultaneously
- Familiarity with CRM platforms or customer success software is advantageous
- Bachelor’s degree in a business, analytics, statistics, or related field, or comparable professional experience
- Self-directed work style balanced with a collaborative approach in a Cincinnati-based team
More About Luma-financial-technologies
Luma-financial-technologies is hiring for this role and offers a supportive team environment.
Next Steps
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Working in Cincinnati, Hamilton County
Weather right now in Cincinnati, Hamilton County: checking… · Local time: · Air quality: · Daylight: · UV index: · Wind: · Pollen:
The role is based in Cincinnati, Hamilton County, Ohio. Ohio sits in the U.S. Midwest, bordered by Ontario (Canada), Pennsylvania, West Virginia, Kentucky, Indiana, and Michigan, and is among the more populous states despite a mid-pack land area.
Ohio is a state in the Midwestern region of the United States. It borders the Canadian province of Ontario to the north, Pennsylvania to the east, West Virginia to the southeast, Kentucky to the southwest, Indiana to the west, and Michigan to the northwest. Ohio is the 34th-largest state by area, at 44,825 sq mi (116,100 km2), and the seventh-most populous state, with a population of nearly 11.9 m
🇺🇸 Relocation safety for US: Exercise Normal Caution — via Warnely, CC BY 4.0
National unemployment rate in US: 4.2% — via World Bank
Private-sector wage growth (year over year): 3.3% — via FRED
National quits rate: 1.9% — via FRED (BLS JOLTS)
Weekly initial unemployment claims: 215,000 — via FRED
GDP per capita in US: $90,027 — via World Bank
Consumer price inflation in US: 2.9% (annual) — via World Bank
Real GDP growth in US: 2.2% (annual) — via World Bank
Average hours worked per year in US: 1,800 — via OECD
Home prices in Ohio (year over year): +4.8% — via FRED
Median household income in Hamilton County: $70,816 — via US Census ACS / Data USA
Average commute time in Hamilton County: 23 min — via US Census ACS / Data USA
Most common commute in Hamilton County: Drove Alone (71%) — via US Census ACS / Data USA
Households with home internet in Hamilton County: 91% — via US Census ACS / Data USA
Nearby history: Building at 620-622 Vine Street, listed 2018 (43m away) — via National Register of Historic Places
Typical climate: average high 65°F / low 43°F year-round (summers around 85°F, winters around 24°F) — via NOAA 1991-2020 Normals
Walkability: Most walkable (19.0/20) — via EPA National Walkability Index
Typical rent nearby: $1,051/mo (1BR) · $1,353/mo (2BR) — via HUD Fair Market Rents
- Elevation 195m (640 ft)
Source: Wikipedia (state)
Build the skills for this role
Useful foundations include CRM hygiene, spreadsheet or BI basics, clear written client updates, and comfort turning support or product metrics into simple action items for account teams.
Expect scenarios on prioritizing at-risk accounts, explaining a metric story to a non-technical stakeholder, and how you partner with CSMs or support without inventing outcomes you cannot measure.
Strong fit if you like client-facing analysis in financial tech, prefer on-site Cincinnati work, and want an analyst seat that supports success motions rather than pure sales quotas.
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
Listing facts
- Role Customer Success Analyst
- Employer Luma-financial-technologies
- Location Cincinnati, OH
- Type Full Time
- Posted July 14, 2026
- Apply by 2026-08-13
- Country context US
- Overview Full original description on this page (352 words; rewritten for clarity, not a teaser paste)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
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