Customer Success Advisor

About This Opportunity

We are representing a well-funded cybersecurity platform company that serves enterprise and Fortune 500 clients across North America and Latin America. Our talent team is seeking a Customer Success Advisor to join their growing post-sale organization.

This is a high-impact role working directly with CISOs, security leaders, and risk management teams at some of the world's most recognized organizations. You'll drive measurable outcomes for customers using an AI-driven continuous threat exposure management (CTEM) platform.

Responsibilities

• Own post-sale success for enterprise customers across the full CTEM lifecycle: Scoping, Discovery, Prioritization, Validation, and Mobilization
• Partner with CISOs, vulnerability management leaders, risk/compliance teams, and SecOps to ensure customers achieve measurable exposure and business-risk reduction
• Act as the voice of the customer internally and serve as a trusted advisor on cyber risk management
• Reconcile differing success definitions across VM, CISO, risk, and ITSM stakeholders into unified account scorecards
• Drive key metrics including GRR, NRR, and value realization
• Become a platform expert and help customers achieve self-sufficiency with the technology
• Identify and document best practices; ensure customer environments align with them
• Collaborate with Customer Success Engineers to resolve deployment or technical issues
• Communicate and track customer product enhancement requests with Product Management

What We're Looking For

• 5+ years of experience in customer success, risk consulting, or management consulting
• Background in vulnerability management, exposure management, GRC, or a related security domain—either vendor-side or practitioner-side
• Demonstrated ability to communicate technical risk to non-technical and executive audiences
• Experience managing multi-stakeholder enterprise accounts through organizational change, not just software adoption
• Track record of delivering on customer success metrics (GRR, NRR, expansion)
• Confidence advising C-level executives at Fortune 500 organizations
• Strong project management skills with exceptional attention to detail and discipline
• Empathy and listening skills; able to build trust with customers
• Comfort with ambiguity, rapid growth, and building in a high-intensity startup environment
• Willingness to travel approximately 30%

How We Work with You

Candidates apply directly through Get A Job.ai. A member of our recruiting team will screen your background and experience. If there's a strong match, we'll submit your profile to our client for consideration. Please do not contact the client directly; all communication and coordination will be managed through Get A Job.ai to ensure a smooth and confidential process.

Pay

Compensation details will be discussed during the screening process and are competitive with the market for this level of experience and responsibility.

Equal Opportunity: Get A Job.ai is committed to inclusive hiring practices. We welcome candidates from all backgrounds and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected characteristic.