Customer Solutions Engineer

About This Opportunity

We are representing a confidential federal technology client in search of a Customer Solutions Engineer to own the full technical lifecycle with US government and national-security customers. In this role, you will bridge discovery, architecture design, API integration, and deployment—ensuring customers achieve measurable mission outcomes with advanced intelligence platforms.

This is a remote, US-based position requiring US Citizenship (no dual citizenship) due to the nature of the client's work with federal agencies.

Responsibilities

• Own end-to-end solution delivery: gather complex requirements, design business processes, customize platform capabilities, integrate APIs into mission workflows, and conduct testing and training.
• Serve as the primary technical consultant during discovery calls with federal customers and prospects, documenting intricate requirements and guiding solution design.
• Present API architectures and implementation roadmaps, including timelines, dependencies, and risk mitigation strategies aligned with customer strategic goals.
• Develop and maintain high-quality integration resources—API documentation, reference architectures, implementation guides—to accelerate future onboarding.
• Build and maintain strong relationships with technical stakeholders, providing expert-level support throughout integration and troubleshooting issues as they emerge.
• Stay current with evolving product features and technical dependencies, ensuring alignment between customer needs and product roadmap, and advocating for enhancements when necessary.

What We're Looking For

• Professional experience in pre- or post-sales technical roles such as Solutions Architect, Sales Engineer, Solutions Engineer, or Customer Success Engineer.
• US Citizenship required (no dual citizenship) due to federal customer base.
• Exceptional customer-facing skills with the ability to translate complex technical solutions into business value for both technical and non-technical audiences.
• Proven experience collaborating with engineering and product teams to customize and deploy API-based SaaS products at scale.
• Comfortable scripting in one or more languages (e.g., Python, JavaScript, TypeScript) to build proof-of-concepts or prototype API integrations.
• Strong problem-solving skills with the ability to prioritize and independently manage multiple complex initiatives while maintaining attention to detail.
• High initiative and proactive mindset for identifying opportunities to improve both technical solutions and team processes.
• Bonus: experience in AI development is highly preferred.

How We Work With You

Candidates apply directly through Get A Job.ai. Our recruiting team will conduct an initial screen to understand your background, technical capabilities, and career goals. If there is mutual interest, we will submit your profile to our client for consideration. Please do not contact the client directly—all communication and interview coordination will be managed through Get A Job.ai to ensure a smooth and confidential process.

Pay

Pay details will be discussed during the screening process and are competitive with senior technical roles in the federal technology sector.

Get A Job.ai is an equal opportunity recruiter. We consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected characteristic.