Coordinator, Front of House & Workplace Experience

About This Opportunity

We are representing a confidential fintech organization seeking an exceptional Front of House & Workplace Experience Coordinator for their London office. This is a critical role where you'll serve as the first point of contact for merchants, visitors, and team members, creating a welcoming and professional environment that sets the tone for every interaction.

This goes beyond traditional reception duties. You'll own the entire front-of-house experience, managing operations end-to-end while working collaboratively across the business to ensure seamless daily operations in a fast-paced, global environment.

Responsibilities

• Manage the reception desk, handling incoming calls and directing enquiries efficiently
• Coordinate meeting room bookings and schedules, ensuring spaces are properly prepared
• Maintain a polished and organized reception area, including oversight of office supplies and mail distribution
• Manage all incoming and outgoing mail and courier services with accuracy
• Prepare, issue, and manage visitor access passes in accordance with security procedures
• Respond to emails, service desk requests, and correspondence promptly and professionally within agreed SLAs
• Administer the office inbox and workplace calendar, ensuring clear communication
• Maintain and administer visitor management systems (Envoy, Brivo)
• Provide administrative and operational support across teams to enable smooth office operations
• Support purchase order and invoice processes for workplace operations
• Act as a trained First Aider and Fire Warden (training provided if required)
• Maintain and improve the Front of House playbook
• Respond to internal communication channels with timely, professional support

What We're Looking For

• Proven experience in a front-of-house or reception role, preferably in a professional corporate setting
• Excellent verbal and written communication skills
• Strong organizational and multitasking abilities in fast-paced environments
• Friendly and approachable demeanor with a genuine passion for customer service
• Proficiency in Google Office Suite
• Previous experience with visitor management software
• Ability to work independently and collaboratively as part of a team
• High attention to detail and proactive problem-solving approach
• Availability for full-time, on-site work with hours 08:30–17:30 to cover reception opening times

How We Work With You

When you apply through Get A Job.ai, our talent team will review your application and conduct an initial screening conversation. If there's a strong match, we'll submit your profile to our client for consideration and guide you through their interview process. Please do not contact the client directly—all communication should go through our recruiting team to ensure the best experience for everyone involved.

Location & Work Arrangement

This is a full-time, on-site position based in London. The role requires three days per week in the office as part of a hybrid working model that supports collaboration and connection.

Equal Opportunity

Get A Job.ai is committed to inclusive hiring practices. We welcome applications from candidates of all backgrounds and will work to ensure our process is accessible. Please let us know if you require any accommodations during the application or interview process.