- Company: Cents
- Location: New York, New York
- Salary: $40/hr
Cents at a glance
SEC filings mentioning "Cents": 10,000+ — search EDGAR
Federal funding recipient: largest known award $79K from the Department of Homeland Security (started Aug 23, 2024) — via USAspending.gov
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CUSTOMER SUCCESS MANAGER
CENTS
New York, New York
Position Summary
We are seeking a Customer Success Manager to join our dynamic team at Cents. As a key member of our organization, you will be responsible for ensuring the success and satisfaction of our customers through proactive support and engagement. This role is crucial in driving customer retention and growth within the laundry industry.
Key Responsibilities
- Build and maintain strong relationships with existing clients to ensure their continued satisfaction and loyalty
- Identify opportunities for upselling and cross-selling Cents' services based on client needs and business goals
- Provide exceptional customer support, addressing inquiries and issues promptly and effectively
- Analyze customer data to identify trends and areas for improvement in our platform and service offerings
- Collaborate with internal teams to enhance the overall customer experience and drive company growth
Who We're Looking For
We are looking for a highly motivated, detail-oriented, and results-driven Customer Success Manager. Successful candidates will have a proven track record of building and maintaining successful client relationships in a B2B environment. A deep understanding of the laundry industry is preferred but not required.
About Cents
Cents is revolutionizing the laundry industry with its innovative platform, making it easier for laundromats, dry cleaners, and all garment care businesses to grow, manage, and understand their operations. Backed by top-tier investors like Bessemer, Camber Creek, and Sumeru Equity Partners, Cents has been ranked no. 101 on the Inc 5000 for 2026. Our team is passionate about transforming garment care businesses through modernization and support.
How to Apply
To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.You’ll finish your application on the employer’s website. We don’t ask for a resume on this page.
Terms used in this posting
- equity
- Ownership stake in the company, usually in the form of stock options or RSUs, offered in addition to salary.
Explore Cents online
Working in New York, New York
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New York, often called New York City (NYC), is the most populous city in the United States. It is located at the southern tip of New York State on New York Harbor, one of the world's largest natural harbors. The city comprises five boroughs—Manhattan, Brooklyn, Queens, the Bronx, and Staten Island; each is coextensive with its respective county. It is the geographical and demographic center of both the Northeast megalopolis and the New York metropolitan area, the largest metropolitan area in the United States by both population and urban area. New York is a global center of finance and commerc
🇺🇸 Relocation safety for US: Exercise Normal Caution — via Warnely, CC BY 4.0
National unemployment rate in US: 4.2% — via World Bank
National job openings rate: 4.4% — via BLS JOLTS
Private-sector wage growth (year over year): 3.1% — via FRED
National quits rate: 2.0% — via FRED (BLS JOLTS)
Weekly initial unemployment claims: 209,000 — via FRED
GDP per capita in US: $90,027 — via World Bank
Consumer price inflation in US: 2.9% (annual) — via World Bank
Real GDP growth in US: 2.2% (annual) — via World Bank
Average hours worked per year in US: 1,800 — via OECD
Unemployment rate in New York: 4.6% — via U.S. Bureau of Labor Statistics
Cost of living in New York: 7.9% above the national average — via BEA
Minimum wage in New York: $17.00/hr — via FRED
Real GDP per capita in New York: $94,702 — via FRED
Home prices in New York (year over year): +6.1% — via FRED
Typical climate: average high 62°F / low 48°F year-round (summers around 82°F, winters around 29°F) — via NOAA 1991-2020 Normals
Walkability: Most walkable — via EPA National Walkability Index
Typical rent nearby: $2,655/mo · $2,910/mo — via HUD Fair Market Rents
- Elevation 25m (82 ft)
About this role & career path
Traits that fit this role
- Leadership Orientation
- Self-Control
- Social Orientation
- Cooperation
- Attention to Detail
Source: O*NET Work Styles (Distinctiveness Rank).
Typical preparation needed: Job Zone 3: Medium Preparation Needed. Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree. — via O*NET
Source: O*NET (public-domain bulk data)
Salary & compensation
Workers in Office & Administrative Support occupations earn a national median of $39,669 — via US Census ACS / Data USA
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
Listing facts
- Role Customer Success Manager
- Employer Cents
- Location New York, New York
- Type Full Time
- Pay (from listing) $40/hr
- Posted August 14, 2026
- Apply by September 13, 2026
- Country United States
- Overview Full job description on this page (301 words)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
Typical work in Customer Success Manager
Independent occupational context from O*NET (U.S. public-domain labor data). This is about the occupation, not a rewrite of this employer's posting.
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
- Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
Explore related openings
Occupation family: Customer Success Manager
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