Customer Service Representative

Join Uhaul as a Customer Service Representative and become a key member of our support team in Pittsburgh, Pennsylvania. This full-time position offers the opportunity to deliver exceptional service to customers across the region while advancing your career with a leading equipment rental company.

Position Summary

We're seeking a dedicated Customer Service Representative to handle customer inquiries, process transactions, and resolve issues with professionalism and care. In this role based in Pittsburgh, you'll be the voice of Uhaul, helping customers with rental questions, booking assistance, and support throughout their experience. This is a full-time opportunity ideal for someone who thrives in a customer-focused environment.

What You'll Do

• Answer customer inquiries via phone, email, and in-person interactions with knowledge and empathy
• Process rental agreements, payments, and documentation accurately and efficiently
• Resolve customer concerns and complaints while maintaining Uhaul's commitment to service excellence
• Provide guidance on equipment options, pricing, and rental policies
• Maintain detailed and accurate customer records and transaction logs
• Coordinate with internal teams to ensure timely resolution of customer issues
• Meet performance targets and quality standards consistently

Requirements

• Strong communication skills and ability to interact professionally with diverse customers
• Experience in customer service, retail, or a related field
• Proficiency with computer systems, point-of-sale software, and basic office applications
• Ability to handle high call volumes and prioritize multiple tasks
• Problem-solving mindset and commitment to customer satisfaction
• Reliable attendance and willingness to work flexible scheduling
• High school diploma or equivalent

Why Join Uhaul

Uhaul is a trusted name in equipment rental with decades of experience serving customers nationwide. As a team member in Pittsburgh, you'll join a company that values your contributions, maintains a reputation for reliability and customer care, and offers stable, full-time employment with opportunities to grow your career.

Apply Today

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.