Medical Customer Service Rep

Join Takeda as a Medical Customer Service Representative at our Janesville, Wisconsin facility. In this full-time role, you'll provide expert support to healthcare professionals and patients, serving as a critical liaison for medical inquiries and customer assistance within the pharmaceutical industry.

The Opportunity

Takeda seeks a dedicated Medical Customer Service Representative for our Janesville team. You'll have the opportunity to make a tangible difference by delivering knowledgeable, professional support to healthcare customers. Working in a fast-paced environment, you'll become a trusted resource for medical information and customer advocacy while contributing to Takeda's mission of advancing patient care through innovative pharmaceutical solutions.

Your Responsibilities

• Handle incoming customer inquiries via phone, email, and chat concerning pharmaceutical products and medical information
• Provide accurate, evidence-based responses to questions from healthcare providers, patients, and other stakeholders
• Document all customer interactions thoroughly in company systems while maintaining regulatory compliance
• Resolve routine customer issues and escalate complex or regulatory matters to appropriate departments
• Support customer satisfaction initiatives through attentive, compassionate service delivery
• Partner with medical affairs and quality assurance teams to ensure information accuracy and consistency

Requirements

• High school diploma, GED, or equivalent education
• Demonstrated customer service experience, preferably in healthcare or pharmaceutical environments
• Excellent verbal and written communication abilities
• Proficiency with computer systems and customer service platforms
• Familiarity with medical terminology or demonstrated capacity to learn quickly
• Strong organizational skills with ability to manage multiple customer interactions
• Commitment to confidentiality, data protection, and regulatory compliance standards

About Takeda

Takeda is a global pharmaceutical company focused on developing and delivering medicines that address serious health needs. With a heritage of innovation, Takeda is committed to improving patient outcomes across diverse therapeutic areas through cutting-edge research and customer-centric solutions.

How to Apply

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.