Freelance Customer Service Officer

PRISM+ is seeking a Freelance Customer Service Officer to deliver exceptional support to our customers across the Philippines. This is a remote, full-time opportunity to join a customer-focused team where your communication skills and problem-solving ability directly impact client satisfaction and retention.

Position Summary

As a Freelance Customer Service Officer with PRISM+, you'll be the frontline representative handling customer inquiries, resolving issues, and ensuring a positive experience at every interaction. This full-time remote role requires someone who thrives in fast-paced environments, manages multiple channels of customer communication, and consistently meets service standards while working independently. You'll support customers throughout their journey with PRISM+, building loyalty and understanding their needs deeply.

Day-to-Day Responsibilities

• Respond promptly to customer inquiries via email, chat, phone, and social media channels
• Address concerns, troubleshoot issues, and provide solutions that align with company policies and best practices
• Document all customer interactions in company systems with accurate, detailed notes
• Follow up with customers to ensure their issues are fully resolved and satisfaction is achieved
• Identify patterns in customer feedback and escalate recurring issues to management
• Maintain a professional, empathetic tone while handling difficult or sensitive situations
• Meet or exceed response time and resolution targets set by the team

Who We're Looking For

• Strong written and verbal communication skills in English
• Customer service experience demonstrating problem-solving ability and patience
• Ability to work independently and manage time effectively in a remote setting
• Comfortable using CRM systems, ticketing software, and basic computer applications
• Proactive mindset with genuine interest in helping customers succeed
• Reliable internet connection and a quiet workspace for remote work

Why Join PRISM+

Become part of a company that values customer-centric excellence and invests in your professional growth. As a Freelance Customer Service Officer, you'll gain exposure to diverse customer scenarios, develop your communication and conflict-resolution skills, and contribute meaningfully to a growing organization. Work entirely remotely with the flexibility of freelance engagement while maintaining consistent, full-time commitment.

Apply Today

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.