Customer Success Engineer ( London)

About This Opportunity

We are representing a confidential voice AI technology organization seeking a Customer Success Engineer to join their London team. Our client is at the forefront of real-time speech and voice agent technologies, serving hundreds of enterprise customers and thousands of developers worldwide. This is a rare opportunity to work with cutting-edge AI infrastructure at scale.

Responsibilities

• Serve as technical advisor and strategic owner for a portfolio of enterprise accounts, partnering with stakeholders from developers through to CTOs and CIOs
• Own the complete customer lifecycle including onboarding, technical enablement, adoption strategy, expansion planning, and executive advocacy
• Drive product adoption through live technical demonstrations, architecture workshops, integration troubleshooting, and best-practice guidance
• Conduct continuous discovery to surface customer challenges, assess business impact, and translate findings into actionable product requirements
• Identify and scope expansion opportunities across accounts in partnership with sales leadership, leading executive business reviews and joint planning sessions
• Act as the internal voice of the customer, influencing product roadmap, go-to-market strategy, and customer-facing tooling
• Monitor adoption metrics, usage patterns, account health, and expansion indicators to drive measurable outcomes
• Build AI-powered tools, agents, and workflows that eliminate recurring work and create leverage for the broader customer success team
• Travel to customer sites as business needs require

What We're Looking For

• Significant experience (typically 7+ years) in technical customer-facing roles such as Technical Account Management, Solutions Engineering, Implementation Engineering, or enterprise Customer Success with strong technical focus at API-driven or developer-first companies
• Demonstrated track record blending customer ownership with technical depth, including solution design, hands-on troubleshooting, and commercial growth achievement
• Proven experience leading technical demos, proof-of-concepts, and workshops with enterprise customers
• Documented success identifying and closing expansion opportunities within complex enterprise accounts
• Technical fluency discussing APIs, integrations, developer workflows, and troubleshooting technical issues (coding not required, but genuine conversational fluency expected)
• Experience engaging both technical stakeholders (developers, architects, engineers) and executive buyers (CIO, CTO, VP Engineering)
• Exceptional communication and influence skills with ability to build relationships across technical and business audiences
• Evidence of building tools, agents, scripts, or workflows that permanently eliminated recurring work—please describe what you built, what it replaced, and its ongoing impact
• AI-native working approach with specific workflows that structurally depend on AI tools, and clear understanding of how you would adapt if those tools became unavailable
• Comfortable operating in ambiguity, forming points of view quickly, and bringing recommendations rather than remaining in open-ended discovery

Highly Valued:

• Background in machine learning, voice AI, cloud infrastructure, or developer-focused technologies
• Experience spanning solutions engineering, technical account management, or technical support alongside customer success responsibilities
• Working fluency with automation, scripting, or agent-building using Python, TypeScript, workflow tools, agent frameworks, or equivalent—not software engineering level, but capable of shipping functional systems

How We Work With You

Our talent team at Get A Job.ai partners with exceptional organizations like our client to identify outstanding candidates. When you apply through our platform, a dedicated recruiter will review your application and conduct an initial screening conversation. If there's mutual fit, we'll submit your profile to our client and support you throughout their interview process. Please apply exclusively through Get A Job.ai—direct contact with the client is not part of this engagement.

Pay

Compensation details will be discussed during the screening process with our recruitment team.

Equal Opportunity: Get A Job.ai is committed to inclusive recruiting practices. We welcome applications from candidates of all backgrounds and work to ensure equitable access to opportunities.