Customer Success Architect, CEUR

Responsibilities

Our talent team is representing a confidential DevSecOps platform provider seeking a Customer Success Architect for the Central Europe region. In this role, you will build consultative relationships with key customers, serving as their trusted advisor throughout their journey.

You will partner with customers to transform business outcomes into actionable objectives, building on what was established during the pre-sales process. Your day-to-day will include:

• Guiding customers through platform adoption using industry best practices and common use cases
• Owning a book of assigned accounts with focus on increasing adoption, ensuring retention and growth, and driving overall customer satisfaction
• Acting as the primary liaison for customer questions, issues, and escalations, coordinating with support, product management, and cross-functional teams
• Developing Customer Success Plans that establish critical goals and key performance indicators
• Program managing account escalations and providing immediate onboarding activities
• Staying current on platform releases and providing insights on new feature availability
• Supporting services teams in identifying training and professional development opportunities

What We're Looking For

We need someone with deep technical knowledge and proven customer success experience who can bridge the gap between technical capabilities and business outcomes.

Required technical expertise:

• Understanding of Git and typical branching strategies
• Knowledge of software development lifecycle and development pipelines
• Understanding of continuous integration, continuous deployment, and DevSecOps practices
• Strong technical, analytic, and problem-solving skills

Required experience and skills:

• Prior experience in Customer Success or equivalent history of increasing satisfaction, adoption, and retention
• Demonstrated progressive experience in post-sales or professional services functions with direct customer advocacy
• Experience partnering with customers to define and achieve business outcomes
• Project management experience and skills
• Exceptional verbal, written, organizational, presentation, and communication skills
• Detail-oriented and analytical approach
• Strong team player with self-starter mentality
• Fluent German language skills
• Ability to travel as needed

How We Work With You

When you apply through Get A Job.ai, one of our recruiters will screen your application and qualifications. If there's a strong match, we'll submit your profile to our client for consideration. We coordinate the entire interview process and provide guidance at every step.

Please note: do not contact the client directly. All communication should go through our recruiting team to ensure a professional and organized process.

Pay

Compensation details will be discussed during the screening process based on experience and qualifications.

Equal Employment Opportunity: Get A Job.ai is committed to creating an inclusive environment for all candidates. We welcome applications from people of all backgrounds and do not discriminate on the basis of race, color, religion, national origin, age, sex, gender identity, disability, veteran status, or any other protected characteristic.