Customer Success Engineer (Scaled)

About This Opportunity

Our talent team is representing a confidential AI platform company seeking a Customer Success Engineer (Scaled) to join their high-growth organization. This role sits at the intersection of technical expertise and scalable customer success, serving a large portfolio of developer-focused customers through digital-first, one-to-many motions rather than traditional account management.

You'll build the systems, automation, and enablement programs that help hundreds of customers successfully integrate and scale API-based voice AI solutions—turning one-off technical guidance into repeatable playbooks, self-serve resources, and automated journeys that compound value across the entire customer base.

Responsibilities

• Own adoption, retention, and expansion across a large, pooled portfolio of customers through scalable, one-to-many engagement models
• Design and execute digital customer journeys including automated onboarding sequences, lifecycle touchpoints, in-app guidance, and self-serve resources that accelerate time-to-value
• Provide hands-on technical support at critical moments: run demos, guide API integrations and architecture decisions, troubleshoot technical issues for developer audiences
• Build reusable enablement assets such as demo scripts, integration guides, sample code, evaluation kits, playbooks, and video tutorials that scale without live support
• Run one-to-many programs including webinars, office hours, and education campaigns that drive product adoption across the segment
• Monitor account health, usage patterns, and churn-risk signals to trigger proactive, data-driven outreach
• Identify expansion opportunities at scale, partnering with sales teams on higher-value plays
• Serve as the voice of the customer internally, translating digital interactions and usage data into product and GTM strategy input
• Build systems that eliminate recurring manual work—if you do something twice, automate it the third time
• Track and report portfolio-level KPIs including activation, adoption, usage, health, retention, and expansion metrics

What We're Looking For

Required qualifications:

• 3–5+ years in technical, customer-facing roles such as Customer Success Engineering, Sales Engineering, Solutions Engineering, Implementation, Technical Account Management, or Support Engineering at API-driven or developer-first companies
• Technical fluency with APIs, developer workflows, and integration patterns—credible enough to run demos and troubleshoot technical issues in conversations with developers
• Experience serving high volumes of customers or building scaled/tech-touch programs including digital onboarding, one-to-many campaigns, webinars, self-serve enablement, or automated customer journeys
• Systems thinking and process orientation—proven track record building repeatable playbooks, templates, or automations that work across many customers
• Data-driven approach using product usage and customer health metrics to prioritize, measure, and refine work
• Exceptional written and verbal communication skills with ability to create educational content that drives action across broad audiences
• Strong sense of ownership and comfort working independently in remote environments
• Active use of AI tools in daily workflows—our client expects an AI-first mindset where advanced AI adoption is core to how work gets done

Preferred qualifications:

• Experience in scaled, digital, or tech-touch Customer Success motions and/or consumption-based business models
• Working fluency with automation, scripting, or agent-building (Python, TypeScript, workflow tools, agent frameworks)
• Experience with Customer Success platforms (Gainsight, Vitally, ChurnZero) and product analytics tools
• Background in AI, ML, voice AI, cloud infrastructure, or developer-first technologies
• Experience in Customer Education, Scaled/Digital Success, or Customer Marketing alongside technical customer work

In your application: Please describe something you built—a tool, agent, script, workflow, or customer program—that permanently eliminated recurring work. Include what it replaced and whether it's still in use today.

How We Work With You

When you apply through Get A Job.ai, our recruiting team will review your background and conduct an initial screening to understand your experience with scaled customer success, technical capabilities, and systems-building approach. If there's a strong match, we'll submit your profile to our client for consideration. Throughout the process, we'll provide guidance and feedback to help you succeed.

Please apply exclusively through Get A Job.ai—do not contact the client directly, as all applications must come through our firm to be considered.

Pay

Compensation details will be discussed during the screening process and are competitive with market rates for this role and experience level.

Equal Employment Opportunity: Get A Job.ai is committed to providing equal employment opportunities to all applicants regardless of race, color, religion, sex, national origin, age, disability, genetic information, or any other protected characteristic under applicable law.