Associate Customer Success Manager – Higher Education

About This Opportunity

We are representing a confidential client in the education technology sector who is seeking an Associate Customer Success Manager focused on higher education institutions. This role supports a specialized credential and transcript management platform used by colleges and universities across multiple regions.

Our talent team is looking for a highly motivated professional who excels at building relationships, managing a portfolio of accounts, and delivering consultative value to educational institutions. You'll work remotely from Hungary or Mexico as part of a growing customer success organization.

Responsibilities

• Serve as the primary liaison between higher education members and internal teams
• Manage a portfolio of 200-250 institutional accounts with a focus on retention and growth
• Conduct consultative engagements that tie platform capabilities to institutional business strategies
• Support renewal processes, including negotiations and contract management
• Identify and execute expansion opportunities through cross-selling, pricing optimization, and service upgrades
• Deliver presentations and communicate key results to institutional stakeholders at all organizational levels
• Collaborate cross-functionally with sales, product, and support teams
• Manage the full commercial cycle: quoting, negotiating, closing contracts, and revenue forecasting
• Meet quantitative revenue goals for renewals and expansions while maintaining high customer satisfaction
• Travel occasionally for member meetings, events, and industry conferences

What We're Looking For

Required qualifications:

• Bachelor's degree with 1-2 years of experience in Customer Success Management, Account Management, or related function
• Proven ability to manage 100-500 concurrent accounts with a book of business between $500,000 and $2M
• Consistent achievement of 90% or greater of quarterly and annual goals
• Strong written and verbal communication skills in English
• Presentation and public speaking ability
• Experience with Google or Microsoft productivity suites and CRM platforms (e.g., Salesforce)
• Capacity to set expectations and manage issues through to resolution
• Adaptability and strong prioritization skills in changing environments
• Passion for the education industry

Preferred qualifications:

• Previous SaaS business model experience
• Project management background
• Experience with Customer Success platforms like Gainsight
• Experience managing or selling into higher education institutions
• 2+ years in a Sales or Account Executive role, ideally within higher education

How We Work With You

When you apply through Get A Job.ai, our recruiting team will conduct an initial screening to understand your background and match it to our client's needs. If there's a strong fit, we will submit your profile to the client for consideration. Please do not contact the client directly—all communication should flow through our team to ensure a coordinated and professional process.

Pay

Compensation details will be discussed during the screening process and will be competitive with market rates for this role and location. Our client offers comprehensive benefits including flexible work arrangements, professional development resources, generous time off, wellness programs, and equity participation.

Equal Opportunity: Get A Job.ai and our clients are committed to building diverse and inclusive teams. We welcome applications from candidates of all backgrounds and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.