Customer Value Partner, Mid-Market

About This Opportunity

We are representing a confidential EdTech organization in their search for a Customer Value Partner, Mid-Market based in London. Our client is a fast-growing platform focused on workforce upskilling and technology adoption, working with enterprise clients to deliver measurable business impact through skills development programs.

This role is the primary point of accountability for customer success from contract signature through renewal. You will lead the end-to-end customer journey for a portfolio of enterprise accounts, ensuring flawless program launches, measurable ROI, and strategic expansion opportunities. This position requires equal parts relationship management, data analysis, and operational excellence.

Responsibilities

• Independently manage the complete customer lifecycle for a portfolio of enterprise accounts, from sales handover through value realization and renewal
• Build and maintain multi-threaded relationships with HR leaders, executive sponsors, and business stakeholders
• Develop 12-month Mutual Action Plans and oversee critical launch phases, collaborating with internal fulfillment teams on technical readiness
• Lead structured Executive Business Reviews (EBRs), translating delivery outcomes and learner data into compelling ROI narratives for senior stakeholders
• Proactively identify expansion and upsell opportunities, building data-backed commercial cases ready for closure
• Coordinate across delivery, product, and support teams to remove barriers and enhance the enterprise customer experience
• Maintain excellent CRM hygiene in Salesforce to ensure account health visibility

What We're Looking For

• 2+ years of experience in Customer Success, Account Management, or Consulting with a proven track record managing high-stakes enterprise B2B relationships
• Strong project leadership skills with the ability to coordinate internal teams during complex implementation phases
• Data fluency: ability to interpret complex datasets and correlate program metrics with client KPIs to build technical ROI cases
• Understanding of Net Revenue Retention (NRR) mechanics and instinct for identifying growth opportunities
• Comfort operating at senior stakeholder level, capable of leading executive business reviews and navigating difficult conversations with empathy and data-backed logic
• Proficiency with Salesforce CRM and commitment to maintaining high data quality standards
• Experience in EdTech, HR technology, or workforce development is advantageous but not required

How We Work With You

When you apply through Get A Job.ai, our talent team will review your application and conduct an initial screening conversation. If there's a strong match, we will submit your profile to our client for consideration. Please do not contact the client organization directly, as all applications must be processed through our recruitment process to be considered.

Pay

Compensation details will be discussed during the screening process based on experience and qualifications.

Additional Benefits (provided by the client): 27 days holiday plus 5 additional days (life event, volunteer days, wellbeing days), 8 bank holidays, private medical insurance, medical cashback scheme, life insurance, gym membership, mental health support, hybrid work model (3 days per week in office), work-from-anywhere scheme (up to 10 days per year).

Get A Job.ai is an equal opportunity recruiting firm. We welcome applications from all qualified candidates regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status.