Care Expert – Customer Training (m/f/d)

About This Opportunity

We are representing a confidential healthcare technology organization in Berlin that is transforming how care teams work. Our client is backed by significant venture funding and serves thousands of facilities across Germany. We're seeking a Care Expert to join their Customer Training team and help healthcare organizations maximize the value of their technology implementation.

This is a unique opportunity to leverage your senior care leadership experience in a customer-facing role, where you'll act as a trusted advisor to quality management and nursing leadership teams.

Responsibilities

• Support 6-10 strategic healthcare group accounts as their dedicated care expert, partnering closely with Customer Success Managers
• Review quality management processes, documentation routines, and EHR system configurations (such as Vivendi) before go-live to identify potential issues early
• Consult with QM-Leitungen and Pflegedienstleitungen as a peer on process design, documentation structure, and change management strategies
• Analyze adoption metrics with customer leadership post-implementation and deliver actionable recommendations on system settings and care workflows
• Synthesize insights from multiple customer accounts and communicate findings to the Product team, clearly distinguishing between process, EHR setup, and product development needs

What We're Looking For

• Previous experience as Pflegedienstleitung, QM-Beauftragte/r, or similar senior care quality or operations role in German healthcare
• Deep knowledge of QM processes, care documentation standards, and EHR systems in stationärer Altenpflege (residential elderly care); familiarity with Vivendi/Snap is ideal
• Fluent German language skills with the ability to communicate effectively with diverse stakeholders including nursing leadership, executive management, and IT administrators
• Structured thinking with the ability to diagnose whether issues stem from process design, system configuration, or change management—and recommend appropriate solutions
• Collaborative mindset and enthusiasm for working cross-functionally with Customer Success and Product teams
• Comfort working in a fast-paced environment where you'll build best practices and playbooks alongside the team

How We Work With You

When you apply through Get A Job.ai, our talent team will review your background and conduct an initial screening conversation. If there's a strong match, we'll submit your profile to our client for consideration. Please do not contact the employer directly—all communication and interview coordination will flow through our recruitment team to ensure the best experience for you.

Pay

Compensation details will be discussed during the screening process based on your experience level.

Equal Opportunity

Get A Job.ai is committed to inclusive hiring practices. We welcome applications from candidates of all backgrounds and work with our clients to ensure fair and equitable recruitment processes.