Field Liaison – Patient Access

About This Opportunity

We are representing a confidential pharmaceutical services organization seeking a Field Liaison - Patient Access to join their team. This remote position plays a critical role in supporting patient access programs across the United States. Our client works with pharmaceutical manufacturers to ensure patients receive the medications they need through reimbursement support and clinical guidance.

As the Field Liaison, you will serve as the primary point of contact for field teams within assigned territories, managing complex patient and provider cases while building strong relationships with manufacturer representatives and healthcare stakeholders.

Responsibilities

• Build and maintain relationships as the single point of contact with field teams for high-volume, key account manufacturers within your assigned territory
• Provide subject matter expert support for complex patient and provider clinical and reimbursement issues
• Formulate processes and interpret reimbursement policies to resolve complex dispensing or referral issues
• Serve as SME on intricate cases to prescriber offices, manufacturer representatives, health plans, and patients to ensure continuity of therapy and identify affordability options
• Assist manufacturer field teams in implementation of program launches through education and training materials
• Provide Program Specific Processes (PSP) support and special projects to enhance workflows and reimbursement activities
• Gather, analyze, and prepare data including case trends for Quarterly Business Reviews, regulatory requirements, and special reports
• Represent the organization at manufacturer-hosted conferences

What We're Looking For

• Associate or bachelor's degree preferred
• 2-4 years of relevant working experience
• Previous experience in the PBM and/or healthcare industry preferred
• Demonstrated team lead experience preferred
• Advanced knowledge of medical insurance terminology and reimbursement processes
• Demonstrated customer service resolution skills with strong attention to detail
• Proficient in Microsoft Office applications
• Strong written and verbal communication skills
• Advanced problem solving and troubleshooting abilities
• Ability to handle a fast-paced environment and multi-task effectively
• Research, analysis, and report preparation skills
• Strong team building skills and ability to train other team members

Schedule: 8-hour shift between 8:00 AM - 8:00 PM EST; start times will vary depending on business needs. Training (6 weeks) hours are 8:00 AM - 5:00 PM EST.

Location: Remote, United States

How We Work With You

When you apply through Get A Job.ai, our talent team will review your qualifications and conduct an initial screening. We will discuss the opportunity in detail, answer your questions, and ensure alignment with your career goals. Once we confirm mutual interest, we will submit your profile to our client for consideration. Please do not contact the client directly, as all communication should flow through our recruiting team to ensure a smooth process.

Pay

Compensation details will be discussed during the screening process based on experience and qualifications.

Benefits (provided by the client): This position offers competitive salary, 401K with company match, medical/dental/vision coverage, PTO, paid holidays, tuition reimbursement, employee assistance programs, wellness programs, and additional benefits.

Get A Job.ai is an equal opportunity employer committed to building a diverse and inclusive workforce. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.