Enterprise Customer Success Manager

About This Opportunity

We are representing a confidential cybersecurity organization seeking an Enterprise Customer Success Manager to join their EMEA team in Ireland or the UK. Our client is a rapidly growing player in the identity security space, protecting critical enterprise infrastructure for organizations worldwide.

This is a hybrid role, requiring up to three days per week in office with the remaining days remote.

Responsibilities

• Design and execute success plans for a portfolio of strategic enterprise customers throughout their entire lifecycle—from onboarding and implementation through renewal, upsell, and cross-sell opportunities
• Drive customer health, satisfaction, retention, and growth targets, reporting on key metrics including ARR, NRR, and consumption
• Serve as the voice of the customer, gathering insights and feedback to share with product development and internal teams
• Lead training sessions and enablement workshops to ensure deep product adoption and measurable operational impact
• Monitor customer data and record-keeping to enable personalized, informed interactions across support, success, and sales teams
• Develop and execute ongoing customer development programs including health checks, product upgrades, and strategic workshops
• Identify customer reference opportunities and support the development of case studies
• Contribute to the evolution of Customer Success processes, systems, and best practices across the organization

What We're Looking For

Technical & Cybersecurity Expertise:

• Hands-on experience with security product enablement, including running product health checks, configuring alert and response rules, and remediating identity security vulnerabilities
• Strong understanding of security concepts including NIST IR processes, MITRE ATT&CK framework, advanced persistent threats, Active Directory and Entra ID vulnerabilities and attack patterns
• Foundational knowledge across cybersecurity domains: network security, endpoint protection (EDR/XDR), cloud security (CSPM/CWPP), identity management (IAM/SSO/MFA), SIEM, zero-trust architectures, and threat intelligence
• Understanding of modern on-premises and cloud architectures (AWS, Azure, GCP)
• Familiarity with compliance frameworks such as NIST CSF, CIS, ISO 27001, PCI-DSS, HIPAA, GDPR, and SOC 2

Customer-Facing & Soft Skills:

• 5+ years of experience as a Customer Success Manager, Technical Account Manager, or similar customer-facing role within a cybersecurity SaaS company
• Executive presence with the ability to communicate complex security threats and product value to CISOs, CIOs, architects, and analysts in their language
• Skill in turning telemetry, risk scores, and attack surface metrics into compelling business narratives
• Strong project and program management capabilities for managing onboarding, health checks, maturity roadmaps, and expansion opportunities
• Proven conflict resolution and expectation management skills during incidents or escalations
• Consultative approach to identifying use cases that drive expansion, upsell, cross-sell, and multi-year renewals

Business & Strategic Skills:

• Experience with renewal and expansion forecasting, understanding of ARR, NRR, and consumption metrics
• Ability to build and execute Customer Success Plans and Joint Success Plans with sales account owners
• Risk identification skills (technical debt, low adoption, competing solutions) and mitigation planning through QBRs and escalation paths
• Competitive intelligence awareness and ability to articulate product differentiation

Preferred Qualifications:

• Experience with Salesforce and Active Directory
• Fluent English required
• German language proficiency is a strong advantage

How We Work With You

When you apply through Get A Job.ai, our talent team will review your profile and conduct an initial screening to understand your background and career goals. If there's a strong match, we will submit your candidacy to our client for consideration. Throughout the interview process, we'll provide guidance and support to help you succeed.

Please do not contact the client directly. All applications and communications should go through Get A Job.ai to ensure proper coordination and representation.

Equal Opportunity

Get A Job.ai is committed to equal opportunity employment. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, or any other legally protected characteristic.