Senior Customer Success Manager (m/f/d)

Responsibilities

We are representing a confidential market research technology firm in their search for a Senior Customer Success Manager based in Hamburg or remotely within Germany, the UK, Portugal, the Netherlands, or Spain.

In this role, you will own and elevate a portfolio of strategic client accounts, acting as a trusted advisor who helps organizations leverage consumer insights to achieve their business goals and drive ROI. Your responsibilities will include:

• Serving as the primary strategic advisor for key accounts, building and maintaining executive-level relationships through ongoing support and regular business reviews
• Understanding complex business challenges and resolving them through systematic market and consumer research strategies
• Preparing and conducting high-impact client workshops and training sessions, both virtually and on-site, to educate customers on modern research methodologies
• Monitoring customer activity and health metrics, proactively identifying opportunities to improve experience and mitigate churn risks
• Identifying growth opportunities and collaborating with account management to expand awareness of insights value across client organizations
• Gathering customer feedback and representing the voice of the customer in cross-functional collaboration with product, research, marketing, and sales teams

What We're Looking For

Our ideal candidate brings:

• Extensive background in market research or deep experience with data-driven and insight solutions
• Proven track record of successfully supporting and consulting B2B customers
• Highly strategic mindset, balancing customer value with revenue growth objectives
• C2-level proficiency in German and fluency in English
• Hands-on mentality with pragmatism and proactivity; ability to independently navigate complex client situations
• Strong active listening skills with purposeful, confident communication style and executive presence when presenting complex data

How We Work With You

When you apply through Get A Job.ai, our talent team will review your profile and conduct an initial screening. If there's a strong match, we'll submit your application to our client on your behalf. Please do not contact the client directly—all communication regarding this opportunity should go through Get A Job.ai to ensure a coordinated and professional process.

This is a fully remote position open to candidates based in Germany, the UK, Portugal, the Netherlands, and Spain. Please submit your application materials in English.

Pay

Compensation details will be discussed during the screening process with our recruiting team.

Get A Job.ai is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to creating an inclusive recruitment process.