- Company: Get A Job.ai
- Location: Belfast
- Salary: Pay not listed
Website Get A Job.ai
Represented by Get A Job.ai
About This Opportunity
We are representing a confidential SaaS organization seeking a German-speaking Support Specialist for their Belfast location. Our client operates a global commerce platform serving hospitality businesses, and this role will be your first point of contact for customers requiring technical assistance across hardware, software, and general platform education.
Responsibilities
- Provide first-line technical support to hospitality customers via phone, chat, and email
- Work within a 24x7 global support team across multiple time zones
- Maintain flexibility with working days and shifts, including weekend availability
- Use systematic troubleshooting techniques to identify and resolve customer issues efficiently
- Document, track, and resolve customer interactions within support platforms
- Identify, reproduce, and escalate product issues and bugs to appropriate teams
- Track escalated issues through to resolution, keeping customers informed throughout
- Advocate for product and service improvements based on customer feedback
- Operate within scheduled rosters to ensure consistent customer support availability
What We're Looking For
Essential requirements:
- Previous customer service or technical support experience
- Excellent verbal and written communication skills in both German and English
- Strong attention to detail with commitment to exceptional customer experience
- Basic experience using common platforms: iOS, Android, macOS, Windows
Preferred qualifications:
- Experience with phone, email, ticketing, and live chat support platforms
- Knowledge of or experience in the hospitality industry
- Experience supporting SaaS products or iOS applications
- Computer networking experience or strong interest in networking concepts
- Working knowledge of macOS and basic HTML/CSS
- Additional language skills in Dutch or French
How We Work With You
When you apply through Get A Job.ai, our talent team will review your qualifications and conduct an initial screening. If there's a strong match, we'll submit your profile to our client for consideration. Please do not contact the client directly—all communication and coordination will flow through our recruiting team to ensure a smooth, professional process.
Pay
Compensation details will be discussed during the screening process based on experience and qualifications.
Additional benefits through our client include:
- Unlimited annual leave through PTO scheme
- £400 annually toward health and wellbeing
- Private healthcare, dental, and optical coverage
- Equity participation opportunities
Get A Job.ai is an equal opportunity recruiter. We welcome applications from candidates of all backgrounds and provide accommodations upon request throughout the selection process.
Apply with Get A Job.ai
A recruiter will review your profile and submit you to the client. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you.
Terms used in this posting
- PTO
- Paid Time Off — vacation, personal, or sick days you can take while still being paid.
- equity
- Ownership stake in the company, usually in the form of stock options or RSUs, offered in addition to salary.
Explore Get A Job.ai online
Working in Belfast, Northern Ireland
Weather right now in Belfast, Northern Ireland: checking… · Local time: · Air quality: · Daylight: · UV index: · Wind: · Pollen:
Belfast is the capital city and main port of Northern Ireland, standing on the banks of the River Lagan and connected to the open sea through Belfast Lough and the North Channel. It is the largest city in Northern Ireland and the second-largest city in Ireland with a recorded population in 2021 of 345,418 and of 704,406 for the greater metropolitan area.
Nearby green space: 9 parks within 1.5km — closest is Belfast City Hall Grounds (25m). via OpenStreetMap
Nearest public transit: Donegall Square South (bus stop, 65m). via OpenStreetMap
- Elevation 12m (39 ft)
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
Listing facts
- Role German speaking Support Specialist
- Employer Get A Job.ai
- Location Belfast
- Type Full Time
- Pay (from listing) Pay not listed
- Posted September 18, 2026
- Apply by October 18, 2026
- Overview Full job description on this page (369 words)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
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