Director, Customer Success

About This Opportunity

Our talent team at Get A Job.ai is representing a confidential SaaS organization in the creator marketing technology space. We're seeking an experienced Director of Customer Success to lead their EMEA team based in London. This is a hybrid role requiring three days per week in office, with approximately 20% travel across EMEA customer locations.

As a strategic leader, you'll guide a team of Customer Success Professionals while driving retention, growth, and long-term partnership success with enterprise clients across the region. You'll own portfolio performance, forecasting, and operational excellence while shaping the future of customer success within a fast-growing organization.

Responsibilities

• Lead, coach, and develop a team of Customer Success Professionals, fostering accountability, performance, and customer-centricity
• Own portfolio performance across EMEA, driving customer retention, growth, forecasting accuracy, and risk mitigation
• Build trusted relationships with executive stakeholders including CMOs, Heads of Social, and VPs at enterprise brands
• Partner with Sales, Product, Marketing, Professional Services, and Support to advocate for customer needs and influence strategic outcomes
• Apply industry knowledge and market insights to help customers evolve their creator marketing strategies and achieve measurable business results
• Drive escalations, operational priorities, organizational development, and cross-functional initiatives as a senior EMEA leader
• Manage strategic enterprise customer relationships, executive business reviews, and complex escalations

What We're Looking For

• 8+ years leading Enterprise Customer Success, Strategic Account Management, or related customer-facing teams within SaaS, MarTech, AdTech, or Social Media Technology organizations
• Proven track record leading Enterprise Customer Success teams with responsibility for retention, renewals, expansion, and portfolio performance
• Demonstrated success developing high-performing Customer Success Professionals and Managers
• Strong executive presence with experience advising senior stakeholders at the CMO and VP level
• Strong commercial acumen with ownership of retention, revenue growth, and forecasting
• Experience managing strategic enterprise relationships and high-impact customer risk situations
• Ability to independently lead cross-functional initiatives and influence outcomes across multiple departments
• Direct experience within influencer marketing, creator technology, social media technology, or MarTech strongly preferred
• Understanding of creator marketing trends, influencer strategy, and measurement frameworks
• Proficiency with CRM platforms (Salesforce preferred) and experience leveraging AI tools for productivity and customer insights
• Excellent communication, presentation, and stakeholder management skills

How We Work With You

Candidates apply directly through Get A Job.ai. Our recruitment team will screen qualified applicants and coordinate interviews with our client. Once we identify the right match, we'll submit your profile to the hiring organization for consideration. Please do not attempt to contact the client directly, as all communication should flow through our recruitment process to ensure a professional and coordinated experience.

Pay

This position offers equity and bonus opportunities as part of the total compensation package.

Get A Job.ai is an equal opportunity recruiter. We welcome applications from candidates of all backgrounds and are committed to fostering an inclusive recruitment process.