Senior Assigned Support Engineer (EMEA)

Responsibilities

We are representing a confidential DevOps platform organization in their search for a Senior Assigned Support Engineer to serve EMEA customers remotely. In this role, you will act as a trusted technical advisor to enterprise clients, helping them maintain stable, high-performing environments and avoid operational disruption.

Your responsibilities will include:

• Providing technical support to large enterprise customers with self-managed and cloud-based deployments, ensuring environment stability and performance
• Troubleshooting and resolving complex, critical support issues using ticketing systems, log analysis, and Linux utilities including strace, through email and video conferencing
• Building proactive relationships with customer stakeholders to help them prioritize and address their most important technical blockers
• Collaborating with Product, Development, Infrastructure, Customer Success, and Sales teams to drive defect resolution and influence product roadmap
• Advising customers on how incidents and service interruptions impact their CI/CD workflows and how to mitigate them
• Creating and improving support documentation and knowledge articles to help customers and internal teams resolve issues efficiently
• Partnering with support engineering colleagues through pairing sessions and knowledge-sharing relationships
• Contributing to team growth by participating in hiring processes, including reviewing applications and joining interviews

What We're Looking For

Our ideal candidate brings:

• Proven background managing complex customer-facing support cases end-to-end, from initial inquiry through resolution
• Advanced troubleshooting skills with ability to investigate ambiguous, multi-layered technical issues and identify root causes across applications, infrastructure, and integrations
• Strong Linux systems administration knowledge (LFCE or RHCE equivalent level), including performance analysis and low-level debugging tools
• Practical experience with continuous integration/continuous delivery (CI/CD) platforms and understanding of how different deployment models affect customers
• Ability to write and maintain clear, reusable support content such as knowledge articles, runbooks, and troubleshooting guides
• Proficiency with scripting languages (Ruby or Bash preferred) and familiarity with MVC frameworks, preferably Ruby on Rails
• Effective communication skills for explaining complex technical topics to audiences with varying technical backgrounds
• Familiarity with DevOps practices and technologies such as Kubernetes and serverless platforms

How We Work with You

Get A Job.ai represents this confidential client throughout the recruiting process. When you apply through our platform at getajob.ai, our talent team will screen your application and conduct an initial conversation to understand your background and goals. If there's a strong match, we will submit your profile to our client for consideration. We ask that you work exclusively through Get A Job.ai and not contact the client directly during this process.

Our recruiting team will keep you informed at each stage and provide guidance to help you present your strongest candidacy. We're here to advocate for you and ensure a smooth, professional experience.

Pay

Compensation details will be discussed during the screening process with our recruiting team.

Equal Employment Opportunity: Get A Job.ai is committed to inclusive hiring practices. We welcome candidates from all backgrounds and do not discriminate on the basis of race, color, religion, national origin, age, sex, gender identity, disability, veteran status, or any other protected characteristic.