Senior Customer Service Coordinator

About This Opportunity

We are representing a confidential FMCG manufacturer in their search for a Senior Customer Service Coordinator. This is a hybrid role based in Ashby de la Zouch, requiring four days in the office and one day working from home, with a weekend rota for order processing.

Our client operates within a fast-paced supply chain environment and is looking for someone to lead a customer service sub-team while maintaining hands-on operational involvement. You'll play a crucial role in ensuring orders flow smoothly from receipt through to dispatch, working with third-party logistics partners and internal manufacturing sites.

Responsibilities

• Lead day-to-day customer service operations for a sub-team, ensuring accurate order processing and timely release to warehousing, transport and dispatch functions
• Manage order processing and invoicing through an enterprise resource planning system, ensuring business priorities and planning decisions are accurately reflected
• Maintain effective communication with logistics partners and manufacturing sites to support inventory availability and delivery of service targets
• Drive continuous improvement by identifying root cause service issues and implementing solutions to enhance efficiency, accuracy and automation
• Lead team engagement, performance management, recruitment, training, holiday cover and personal development planning
• Work cross-functionally with internal supply chain teams, external logistics partners and customers to deliver service excellence

What We're Looking For

• Proven experience in customer service and order processing within a supply chain or operations environment
• Demonstrated people leadership capability with experience managing a small team, supporting performance, engagement and development
• Strong systems and data skills, including confident use of Microsoft Office (particularly Excel and Outlook) and enterprise resource planning systems
• A continuous improvement mindset with experience moving from manual to automated processes
• Positive, resilient approach with the ability to build strong working relationships across functions and with external partners
• Excellent communication skills and the ability to work effectively in a fast-paced environment

How We Work With You

When you apply through Get A Job.ai, our talent team will review your application and conduct an initial screening conversation. If there's a strong match, we'll submit your profile to our client for consideration. Please note that you should not contact the client directly—we'll manage all communication and feedback throughout the process to give you the best possible experience.

Pay

Compensation details will be discussed during the screening process based on your experience and the client's budget parameters.

Equal Opportunity

Get A Job.ai is committed to inclusive recruiting practices. We welcome applications from candidates of all backgrounds and will consider all qualified applicants. If you need any accommodations during the application process, please let us know.