- Company: Get A Job.ai
- Location: Berlin
- Salary: Pay not listed
Website Get A Job.ai
Represented by Get A Job.ai
Responsibilities
We are representing a confidential technology organization in the IT security sector, seeking an IT Field Service Engineer for their Berlin location. In this role, you will:
- Serve as technical point of contact for customers regarding questions, disruptions, and issues with deployed security control solutions
- Support customers and partners with installation and configuration of specialized IT security products
- Provide on-site support to project teams during installation, commissioning, and rollout phases at locations such as airports
- Perform maintenance and troubleshooting operations, coordinating external partners and suppliers as needed
- Analyze, qualify, and process incoming 2nd- and 3rd-level support cases, escalating to appropriate departments when additional expertise is required
- Contribute technical insights and recurring problem patterns to software development and product management teams
- Install, administer, and maintain reference systems while ensuring complete technical documentation
- Document support cases systematically and actively contribute to building and maintaining a knowledge database
What We're Looking For
- Completed technical training, ideally as IT specialist for system integration or comparable qualification
- Professional experience in 2nd- or 3rd-level support, system administration, or technical field service
- Experience working with complex IT systems and demanding IT infrastructures
- Strong practical knowledge of Windows and Linux environments and their associated tools and procedures
- Solid foundation in IT security
- Professional, confident demeanor with strong service and customer orientation
- Excellent German and English language skills, both written and spoken
- Willingness to travel regularly, including within Europe
- Availability to participate in scheduled and compensated on-call rotation
How We Work with You
When you apply through Get A Job.ai, our talent team will review your background and conduct an initial screening. If there's a strong match, we'll submit your profile to our client for consideration. Please do not contact the client directly—we manage all communication throughout the recruitment process to ensure the best outcome for all parties.
Pay
Compensation details will be discussed during the screening process and are competitive for this level of expertise in the Berlin market.
Equal Opportunity
Get A Job.ai is committed to inclusive hiring practices. We welcome applications from candidates of all backgrounds and work to ensure fair access to opportunities.
Apply with Get A Job.ai
A recruiter will review your profile and submit you to the client. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you.
Terms used in this posting
- on-call
- You may be required to be reachable and available to work outside normal scheduled hours, typically for a set rotation.
Explore Get A Job.ai online
Working in Berlin, Deutschland
Weather right now in Berlin, Deutschland: checking… · Local time: · Air quality: · Daylight: · UV index: · Wind: · Pollen:
Berlin is the capital of Germany as well as its largest city by both area and population. With 3.7 million inhabitants, it has the highest population within its city limits of any city in the European Union. The city is also one of the states of Germany, being the third-smallest state in the country by area. Berlin is surrounded by the state of Brandenburg, bordering Brandenburg's capital Potsdam to the southwest. The urban area of Berlin has a population of over 5 million, making it the most populous in Germany. The Berlin-Brandenburg capital region has around 6 million inhabitants and is Ger
Note: Germany observes a public holiday on Oct 3 — German Unity Day.
🇩🇪 Relocation safety for Germany: Very Safe — via Warnely, CC BY 4.0
National unemployment rate in Germany: 3.7% — via World Bank
GDP per capita in Germany: $60,496 — via World Bank
Consumer price inflation in Germany: 2.2% (annual) — via World Bank
Real GDP growth in Germany: 0.2% (annual) — via World Bank
Statutory minimum wage in Germany: €2,343/month — via Eurostat
Cost of living in Germany: 9.1% above the EU average — via Eurostat
Job vacancy rate in Germany: 2.8% — via Eurostat
Average hours worked per year in Germany: 1,332 — via OECD
Nearby green space: 10 parks within 1.5km — closest is Lustgarten (306m). via OpenStreetMap
Nearest public transit: Staatsoper (bus stop, 55m). via OpenStreetMap
- Elevation 36m (118 ft)
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Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
Listing facts
- Role IT Field Service Engineer (m/w/d) IT-Security
- Employer Get A Job.ai
- Location Berlin
- Type Full Time
- Pay (from listing) Pay not listed
- Posted September 16, 2026
- Apply by October 16, 2026
- Country Germany
- Overview Full job description on this page (352 words)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
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