Product Director – Field Service / Facilities Management

Responsibilities

We are representing a confidential SaaS organization in Birmingham seeking a Product Director to lead strategy, vision, and execution across their field service and facilities management platform. This is a senior leadership role requiring broad product expertise, deep domain understanding, strong people leadership, and proven ability to design, build, and scale AI-powered products.

You will own the product vision and roadmap across the entire platform, lead and mentor a high-performing product team, and partner with the executive team to translate market opportunity into commercial outcomes. You'll drive the AI-first product agenda, defining where AI delivers genuine value, embedding intelligence into core workflows, and ensuring responsible delivery at pace.

Key areas of ownership include:

• Setting product vision and strategy aligned to ambitious growth targets, translating market trends and customer insight into a clear, prioritised portfolio roadmap
• Leading the AI-first product agenda across LLMs, ML, agents, and predictive analytics—identifying highest-value AI use cases from intelligent scheduling to predictive maintenance and engineer copilots
• Hiring, mentoring, and developing Product Managers across the portfolio, running regular 1:1s, career conversations, and development plans tailored to each PM's strengths and goals
• Coaching PMs through complex trade-offs, stakeholder management, prioritisation calls, and high-stakes customer situations
• Embedding deep, continuous discovery across the product team through customer calls, field visits, usage analytics, and qualitative research
• Partnering with Design and Engineering leadership to ship simple, scalable, beautifully crafted products
• Owning product-led inputs to ARR growth, retention, expansion, and adoption, defining and tracking product KPIs and OKRs
• Defining how product, design, and engineering work together, scaling the function from single-product to multi-product, platform-led operating model

You'll lead product across the platform including end-to-end FSM and CAFM strategy, AI-first initiatives, reactive and PPM workflows, scheduling and dispatch, mobile experience, asset lifecycle management, customer portals, data and analytics, vertical-specific workflows, and platform integrations.

What We're Looking For

Must-have qualifications:

• Extensive proven experience in product management, including substantial experience directly managing and mentoring product managers in B2B SaaS
• Proven people leadership and mentoring track record—you've built teams from the ground up, developed PMs into Senior PMs and beyond, with specific examples of careers you've helped shape
• Proven track record shipping and scaling AI-powered products from problem framing through production, evaluation, and adoption
• Deep, hands-on understanding of modern AI/ML and GenAI capabilities: LLMs, agents, RAG, evals, prompt and context engineering, model selection, fine-tuning, and ML lifecycle trade-offs
• Broad product expertise across multiple domains—workflows, platform, mobile, data, integrations—with ability to set strategy across all of them
• Experience in Field Service Management, Facilities Management, CAFM/CMMS, Construction Tech, or adjacent vertical SaaS domain
• Strong commercial instinct, comfortable owning revenue-impacting decisions, pricing, packaging, and ROI cases
• Demonstrated success building, hiring, retaining, and growing product teams of 5–20+ people
• Excellent strategic communication, able to translate complex problems into clear narratives for board, customers, and engineering teams

People leadership and mentoring skills:

• Natural mentor who genuinely enjoys growing people and takes pride in their wins
• Skilled at giving direct, kind, actionable feedback and equally skilled at receiving it
• Comfortable having hard conversations around performance, levelling, role changes, and tough prioritisation calls
• Strong emotional intelligence—you read teams well, spot burnout early, and create space for people to do their best work
• Track record hiring exceptional product talent and building diverse, inclusive teams
• Able to flex coaching style from new PMs needing structure to senior PMs needing sounding-board sparring

Product and leadership skills:

• Strong product craft: discovery, prioritisation, written specs, systems thinking, and outcome orientation
• Ability to operate at multiple altitudes from 3-year strategy to specific PRDs and AI evaluation criteria
• Comfortable navigating ambiguity, complex stakeholders, and competing priorities
• Data- and evidence-led decision making balanced with strong product intuition
• Influence without authority across executive, commercial, and technical stakeholders

Valuable additional experience:

• Scaling product in PE-backed or high-growth SaaS environment
• International expansion exposure (Europe, North America)
• Background in scheduling, optimisation, IoT, or operations research
• Launching agentic or copilot experiences in B2B workflows
• Familiarity with APIs, marketplaces, and partner ecosystems
• Engineering, data science, or design background

How We Work With You

Our talent team at Get A Job.ai partners with leading technology organizations to connect exceptional product leaders with career-defining opportunities. When you apply through our platform, a dedicated recruiter will screen your background and experience against our client's requirements. If there's a strong mutual fit, we'll submit your profile to the client and guide you through their interview process.

Please apply exclusively through Get A Job.ai—do not contact the client directly, as we are managing this search on their behalf.

Pay

Compensation details will be discussed during the screening process and are competitive for senior product leadership roles in the Birmingham market.

Equal Employment Opportunity: Get A Job.ai is committed to inclusive recruiting practices. We welcome applications from candidates of all backgrounds and work with our clients to ensure fair, equitable hiring processes.