Customer Service Representative

About This Role

We are representing a confidential client in need of a Customer Service Representative to deliver exceptional support across multiple channels. This is a remote, full-time position working U.S. business hours from Pakistan.

In this customer-facing role, you'll serve as the first point of contact for customers, handling inquiries via phone, email, chat, and ticketing systems. You'll resolve issues efficiently, maintain accurate records, and ensure every interaction reflects professionalism and empathy.

Responsibilities

• Respond to customer inquiries across phone, email, chat, and support tickets
• Resolve customer issues professionally and efficiently while meeting response time expectations
• Troubleshoot common concerns and escalate complex cases appropriately
• Manage support requests using ticketing platforms and prioritize based on urgency and SLAs
• Maintain accurate documentation of all customer interactions and follow up on open cases until resolution
• Communicate clearly and empathetically, de-escalating challenging situations professionally
• Capture customer feedback and identify recurring issues for process improvement
• Update knowledge base articles, FAQs, and response templates
• Collaborate with cross-functional teams to resolve escalated issues and ensure proper handoffs

What We're Looking For

Required:

• 1–2 years of customer service, call center, or client support experience
• Experience using ticketing platforms such as Zendesk, Freshdesk, Help Scout, or Salesforce Service Cloud
• Strong written and verbal English communication skills
• Excellent organizational and multitasking abilities
• Comfort working in high-volume support environments
• Proficiency with Google Workspace or Microsoft Office
• Reliable internet connection and professional remote work setup

Preferred:

• Experience supporting U.S.-based customers
• Background in SaaS, e-commerce, healthcare, finance, or service-based industries
• Experience working in KPI-driven support environments
• Familiarity with live chat platforms and support automation tools
• Multilingual communication skills

How We Work With You

When you apply through Get A Job.ai, our talent team will review your profile and conduct an initial screening. We'll then coordinate a practical assessment and prepare you for the client interview. Strong candidates will receive guidance throughout the process.

Important: Please apply only through Get A Job.ai. Do not attempt to contact the client directly, as all submissions must come through our recruiting process.

Pay

Compensation details will be discussed during the screening process based on experience and qualifications.

Equal Opportunity: Get A Job.ai is committed to inclusive recruiting practices. We welcome applications from candidates of all backgrounds and work to ensure fair consideration throughout our process.