Manager Customer Success (Public Sector)

About This Opportunity

We are representing a confidential marketplace platform client in their search for a Manager of Customer Success focused on public sector operations. Based in Paris, this role offers the chance to lead a growing team while driving operational excellence and revenue growth in a fast-paced, mission-driven environment.

As the Manager Customer Success (Public Sector), you will scale operations dedicated to government and public sector clients. You'll lead a high-performing team, drive client onboarding and renewals, and serve as a strategic partner to sales and operations leadership. Your work will combine revenue management, team development, process optimization, and delivering exceptional user experiences at scale.

Responsibilities

• Hire, onboard, coach, and develop a high-performing customer success team including permanent employees and contractors
• Foster a performance-driven culture aligned with company values and team cohesion
• Secure and drive revenue from project renewals and expansion opportunities within the public sector portfolio
• Monitor team KPIs, track progress toward targets, and report key metrics to executive leadership
• Tailor processes and workflows to meet specific public sector requirements and regulatory compliance needs
• Identify operational bottlenecks and user pain points through structured feedback loops and performance analysis
• Lead automation initiatives and product improvements in collaboration with Business Operations, Product, Tech, and Data teams
• Build strategic relationships with Sales and Client Operations leadership to align roadmaps and business goals
• Partner with Finance and Commercial teams on RFP responses to ensure seamless delivery for new accounts
• Serve as the internal subject matter expert for public sector operations, including purchase order management and renewals processes

What We're Looking For

Experience:

• 5 to 8 years of professional experience
• Proven people management track record leading teams of 3+ people
• Strong background in public sector operations or B2B services/consulting with public sector delivery experience
• Demonstrated experience in Operations, Customer Success, or Commercial/Sales roles

Hard Skills:

• Process optimization mindset with ability to identify inefficiencies and drive technical enhancements
• Business acumen including renewals tracking, pipeline management, and understanding of revenue drivers
• CRM proficiency with Salesforce or equivalent enterprise platforms

Soft Skills:

• Stakeholder management and ability to influence cross-functional leadership
• Strong communication and conflict resolution skills for handling internal and external challenges
• Adaptability and comfort executing in fast-paced, evolving environments
• Fluency in French required given the Paris location and public sector focus

How We Work With You

When you apply through Get A Job.ai, our talent team will review your profile and conduct an initial screening. If there's a strong match, we'll submit your candidacy to our client for consideration. The client's interview process typically includes conversations with the hiring manager, a practical assignment to assess management logic and analytical skills, and a final discussion with executive leadership.

Please apply exclusively through Get A Job.ai. Do not contact the client directly, as this may disqualify your application.

Pay

Compensation details will be discussed during the screening process based on your experience and qualifications.

Equal Employment Opportunity: Get A Job.ai is committed to inclusive recruitment practices. We evaluate candidates based on skills, experience, and potential without discrimination based on age, gender, sexual orientation, ethnicity, religion, disability, or any other protected characteristic.