Operations Support (INTERNAL OPENING)

About This Opportunity

We are representing a confidential workforce solutions organization seeking an Operations Support professional based in the Philippines. Our client provides technology-enabled business process support to international clients, and this role will focus on freight forwarding operations and administrative coordination.

This is a remote position requiring strong operational discipline, attention to detail, and experience handling logistics documentation and processes.

Responsibilities

• Monitor operational email queues and register incoming jobs from order level
• Review shipment details to ensure completeness and accuracy of information
• Create shipments and consoles within freight management systems
• Manage electronic documentation processes and upload required shipment documents
• Follow up on delivery orders, telex releases, customs holds, and other operational requirements
• Coordinate with teams and stakeholders to obtain missing information or documentation
• Update shipment records and maintain system accuracy with current information
• Maintain organized and accurate shipment documentation files
• Monitor assigned jobs and proactively follow up on outstanding operational items
• Support additional forwarding and operations-related administrative tasks as assigned

What We're Looking For

• Prior experience in freight forwarding, logistics, or operations support roles
• Demonstrated experience handling shipment documentation and operational workflows
• Familiarity with CargoWise software is strongly preferred
• Understanding of common freight forwarding terminology and processes
• Exceptional attention to detail and accuracy in data entry and documentation
• Strong written English communication skills
• Ability to manage high volumes of emails and coordinate multiple tasks simultaneously
• Highly organized with strong prioritization skills across multiple jobs and deadlines
• Comfortable working independently and following established operational procedures
• Ability to perform detail-oriented and repetitive operational tasks with consistency

Technical Requirements:

• Fiber internet connection (recommended speed of 100/50 Mbps)
• Backup internet source capable of at least 20 Mbps
• Quiet, professional home workspace
• Wired Ethernet connection preferred during work hours
• Power backup recommended if location experiences frequent outages

How We Work with You

Candidates apply directly through Get A Job.ai. Our recruitment team will conduct an initial screening to assess your qualifications and fit for this role. Qualified candidates will then be submitted to our client for consideration. Please do not attempt to contact the client directly, as all communication and coordination will be managed through our talent team to ensure a professional and organized process.

Pay

Compensation details will be discussed with qualified candidates during the screening process based on experience and qualifications.

Equal Employment Opportunity: Get A Job.ai is committed to inclusive hiring practices and evaluates all candidates based on qualifications and merit without regard to race, color, religion, sex, national origin, age, disability, or other protected characteristics.