Level 1 Support Technician

About This Opportunity

We are representing a growing managed services provider seeking a Level 1 Support Technician to join their team. This is a fully remote, contract position supporting small to mid-sized business clients across multiple technology environments. Our talent team is looking for someone who combines strong customer service instincts with foundational technical skills and a genuine desire to help people solve problems.

This is a 3–6 month contract with potential to extend based on performance and business needs. The role requires availability Monday–Friday, 8:00 AM–5:00 PM US Central Time.

Responsibilities

• Serve as the first point of contact for client technical issues via phone, email, and automated monitoring alerts
• Triage incoming support tickets, assess severity, and escalate appropriately to senior technical staff
• Maintain clear, proactive communication with clients throughout the resolution process
• Configure and deploy new workstations; perform data and application migrations
• Troubleshoot Windows PCs, servers, and common hardware components
• Support Active Directory, DNS, file and folder security, print servers, and certificate management
• Monitor and troubleshoot client LAN environments
• Assist with endpoint security solutions and email management platforms
• Document all work thoroughly in the client's knowledge management system

What We're Looking For

• 6 months to 1.5 years of experience in a helpdesk or IT support role, ideally at a managed services provider or supporting multiple clients simultaneously
• Native English speaker with excellent verbal and written communication skills — this role involves daily client interaction requiring clear, professional communication
• Availability to work Monday–Friday, 8:00 AM–5:00 PM US Central Time
• Demonstrated experience communicating with customers across multiple platforms including phone, email, and ticketing systems
• Hands-on experience with RMM, PSA/ticketing, and documentation platforms such as NinjaOne, Autotask, and IT Glue
• Windows OS experience in both Workgroup and Domain environments; ability to set up PCs and migrate data
• Working knowledge of Office 365, Adobe, and common Windows applications
• Endpoint security and antivirus experience; familiarity with BitDefender is a plus
• Experience with email management platforms such as OpenText or similar solutions
• Hardware troubleshooting skills at the component level (hard drives, power supplies, GPUs, etc.)
• Windows Server knowledge including Active Directory, DNS, file/folder security, certificates, and print servers
• Experience with virus removal, spam mitigation, and LAN troubleshooting
• Strong work ethic, ability to stay calm under pressure, and a customer-first attitude

Important: While experience with the specific tools listed is preferred, our client values attitude and customer service above all. If you have prior helpdesk experience and a genuine passion for helping people, we encourage you to apply even if you haven't worked with every technology mentioned.

How We Work With You

Candidates apply directly through Get A Job.ai. Our recruiting team will review your application and conduct an initial screening. Qualified candidates will be submitted to our client for consideration. Please do not attempt to contact the client directly — all communication should flow through our team to ensure a smooth process for everyone involved.

Pay

Compensation details will be discussed during the screening process and are competitive for this level of experience and contract duration.

Equal Opportunity: Get A Job.ai is committed to inclusive hiring practices. We welcome applications from candidates of all backgrounds and work to ensure fair consideration throughout our recruiting process.