Service Desk Engineer

Responsibilities

Our talent team is representing a confidential cybersecurity organization seeking a Service Desk Engineer to lead endpoint engineering and lifecycle management across enterprise workstation environments.

In this role, you will:

• Design, build, maintain, and secure standardized workstation images for Windows and macOS supporting on-site, remote, and VDI access
• Engineer endpoint baselines and technical controls that reduce risk of unauthorized discovery, lateral movement, malicious credential use, persistence, and defense evasion
• Own engineering design and lifecycle maintenance for imaging, patching, automation, validation, rollback, and release management
• Maintain OS and application patching, version control, and deployment workflows using approved enterprise tools such as Ivanti, KACE, Intune, GPO, JAMF, or equivalent
• Engineer and maintain logging, telemetry, monitoring, and audit capabilities to track endpoint activity, enrollment, user authentication, network access, and compliance posture
• Develop and execute validation testing after imaging or major patch cycles to confirm endpoint functionality, security agent health, authentication, and VDI connectivity
• Support the assessment, recommendation, implementation, and validation workflow by producing Findings Reports, Remediation Plans, Validation Reports, and change documentation
• Create and maintain runbooks, technical standards, deployment procedures, rollback procedures, and engineering documentation for Service Desk and IRM teams
• Support engineering escalations arising from complex endpoint, image, patching, telemetry, and device-management incidents

What We're Looking For

Required:

• Bachelor's degree in IT, Cybersecurity, or related field preferred; equivalent experience acceptable
• Active or interim Top Secret security clearance
• 8+ years of experience in IT, Endpoint Engineering, or Cybersecurity
• 6+ years of experience performing engineering functions in enterprise environments
• Experience working under formal change control, audit, and security governance processes

Preferred:

• Experience building and maintaining Windows and macOS workstation images
• Experience with image automation, image validation, rollback, and version control
• Experience integrating workstation images with VDI, EDR, authentication mechanisms, and logging agents
• Experience maintaining imaging toolchains and automation scripts using Ivanti, KACE, JAMF, or equivalent
• Experience with formal image-release processes including build, test, signoff, and release
• Hands-on experience with Ivanti and/or KACE for OS and application patching
• Experience managing configuration drift, remediation workflows, deployment failures, and rollback
• Experience validating patches post-deployment and supporting rollback/recovery
• Experience coordinating Intune/GPO-based patch orchestration for Windows endpoints
• Experience configuring Windows Event Logs, macOS Unified Logs, application logs, and endpoint logging agents
• Experience forwarding and validating logs to SIEM/EDR platforms such as Microsoft Sentinel or equivalent
• Experience implementing monitoring for patch status, enrollment status, image deployment status, and compliance posture
• Experience supporting forensic collection, artifact preservation, and audit readiness

How We Work with You

When you apply through Get A Job.ai, one of our recruiters will screen your application and qualifications. If you're a strong match, we will submit your profile to our client for consideration. Please do not contact the client directly—we manage the entire interview coordination process on your behalf.

Pay

Compensation details will be discussed during the screening process based on experience and qualifications.

Equal Opportunity: Get A Job.ai is committed to inclusive hiring practices and welcomes candidates from all backgrounds.