Associate VP, Customer Success – Americas

About This Opportunity

We are representing a confidential cybersecurity organization in their search for an Associate Vice President, Customer Success – Americas. This is a senior regional leadership role accountable for retention, expansion influence, product adoption, customer value realization, and team development across the Americas region.

As AVP, you will lead Customer Success Team Leads and Managers rather than managing an individual book of business. You'll be responsible for building a high-performing management layer that drives consistent execution across enterprise, strategic, and scale customer segments.

This position requires strong cybersecurity experience, credibility with senior security executives, and the ability to translate technical adoption into measurable business outcomes and revenue impact.

Responsibilities

• Build, lead, and develop a high-performing team of Customer Success leaders across the Americas, establishing clear expectations by segment, role, and customer tier
• Drive gross revenue retention (GRR), net revenue retention (NRR), product adoption, customer advocacy, renewal readiness, and success plan quality through your management team
• Design the Americas CS organization to prioritize adoption and value realization, with clear role delineation and collaboration with Technical Delivery teams
• Partner with Sales leadership on coverage planning, renewal forecasting, expansion strategy, and executive account planning
• Elevate the leadership bench by coaching Team Leads, Managers, and Directors on cybersecurity product adoption, executive engagement, risk mitigation, and value realization
• Serve as the regional owner of Customer Success strategy, ensuring proactive adoption, success plan execution, and cross-functional partnership with Sales, Renewals, Product, Support, and Security teams

What We're Looking For

Required Experience:

• 8+ years in Customer Success, Technical Account Management, Services, or related post-sale leadership roles, with meaningful experience in cybersecurity and/or infrastructure software
• 3+ years leading leaders (Team Leads/Managers) in a high-growth B2B SaaS or cybersecurity company
• Experience in cybersecurity product or services environments where success depends on product adoption, use-case activation, and value realization
• Demonstrated success engaging with CISOs, CIOs, security operations managers/directors, IAM leaders, architects, and executive buyers
• Proven ability to build strong partnerships with Sales leadership and influence commercial outcomes through customer strategy and renewal defense
• Track record of building and coaching teams that consistently achieve GRR, NRR, customer success qualified leads (CSQL), adoption, and advocacy targets

Strongly Preferred:

• Deep understanding of cybersecurity domains such as identity security, directory services, threat detection, incident response, backup/recovery, and resilience
• Experience leading organizations supporting complex enterprise customers with both executive and technical stakeholders
• Strong command of Salesforce, project management tools, health scoring, dashboards, forecasting, and operational metrics
• Experience leading through organizational change, coverage-model redesign, or role specialization initiatives

Location: This role is open to candidates in the United States, Canada, and Latin America. Our client operates on a hybrid work model in cities where they maintain office locations, typically requiring up to three days per week on-site with remote work the remaining days.

How We Work With You

When you apply through Get A Job.ai, our talent team will review your qualifications and conduct an initial screening conversation. If there's a strong mutual fit, we will submit your profile to our client for consideration. Please do not contact the client directly—all communication and coordination will flow through our recruiting team to ensure the best experience for you throughout the process.

Pay

Compensation details will be discussed during the screening process based on experience and qualifications.

Equal Opportunity: Get A Job.ai is committed to inclusive hiring practices and does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, or any other legally protected characteristic.