Customer Service Representative

About This Opportunity

We are representing a confidential fintech organization in their search for a Customer Service Representative. Our client is transforming how consumers interact with insurance products through technology and superior design. This role offers the opportunity to make a direct impact on customer satisfaction while working with a growing company in the insurance technology space.

This is a remote position available to candidates located in: AL, AR, AZ, CO, FL, GA, IA, IL, MA, MI, MN, MO, NC, NH, NJ, NY, OH, PA, RI, TN, TX, UT, VA, or VT.

Responsibilities

• Assess and resolve customer issues including coverage challenges, complaints, and payment concerns through incoming calls, ensuring timely and effective solutions
• Coordinate onboarding documents and insurance policies needed for sale finalization to ensure smooth customer experiences
• Navigate complex insurance situations using problem-solving skills and industry knowledge to deliver optimal outcomes
• Verify customer coverage accuracy and deliver proof of insurance paperwork while resolving billing and general issues
• Contribute to process development for customer onboarding and retention, providing feedback for continuous improvement
• Resolve carrier and customer complaints by presenting solutions within established timeframes and following up to ensure complete resolution
• Access carrier portals to pull client lists and initiate proactive follow-ups, ensuring no customer is overlooked
• Educate customers on avoiding policy interruptions and premium increases to help maintain stable, affordable coverage

What We're Looking For

• Proven experience in customer support via phone, email, and chat
• Excellent written and verbal communication skills
• Outstanding phone presence and customer service abilities
• Well-organized with strong self-motivation
• Property & Casualty Insurance license required
• Bilingual candidates are a plus
• Must be located in one of the eligible states listed above

How We Work With You

When you apply through Get A Job.ai, our talent team will review your qualifications and conduct an initial screening. If there's a strong match, we'll submit your profile to our client for consideration. Please do not contact the client directly—we manage all communication throughout the hiring process to ensure the best experience for everyone involved.

Pay

Pay via Get A Job.ai: $40,000–$53,000 based on experience, skills, and location. Our client also offers health and dental coverage, 401K with match, and paid family leave.

Equal Opportunity
Get A Job.ai is committed to equal employment opportunity and considers all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, or any other protected status.