Technical Account Manager

About This Opportunity

We are representing a confidential SaaS organization that operates a leading volunteer engagement platform serving millions of users across 26 countries. Our talent team at Get A Job.ai is seeking a Technical Account Manager to join their team in the Philippines.

This is not a support role—you'll serve as a trusted technical advisor to strategic accounts, operating at the intersection of technical consulting and account management. You'll be equally comfortable reviewing platform configurations as you are presenting strategic roadmaps to executive leadership.

Responsibilities

• Serve as the primary technical point of contact for a portfolio of strategic accounts, owning the technical relationship from post-sale through renewal and beyond
• Conduct technical health checks, platform audits, and configuration reviews to proactively identify issues and optimization opportunities
• Develop and execute tailored technical success plans aligned to each customer's business goals and platform maturity
• Diagnose complex technical challenges and create actionable solutions, including custom configurations, workflow redesigns, and integration recommendations
• Manage technical escalations end-to-end, liaising with Engineering and Product teams to drive resolution and keep customers informed
• Monitor support request trends across assigned accounts, aggregating common issues to drive broader improvements in training, documentation, and product enhancements
• Identify and progress expansion opportunities including upsell, cross-sell, and professional services by uncovering unmet technical needs
• Develop strong relationships with key customer stakeholders and executive sponsors through steering committees and regular reviews
• Provide expert-level training, enablement, and best-practice guidance to help customers maximize platform adoption and ROI
• Act as the voice of the customer internally, providing structured feedback to Product, Engineering, and Customer Success teams
• Collaborate closely with Customer Success Managers to ensure aligned account strategies and seamless customer experiences
• Drive customer advocacy through case studies and participation in community events

What We're Looking For

• 5+ years of experience in technical account management, solutions engineering, implementation, or customer-facing technical role within a SaaS environment
• Proven track record managing enterprise-level customer relationships with a focus on retention and revenue expansion
• Strong technical aptitude—comfortable with platform configuration, API integrations, data flows, and troubleshooting complex software issues
• Experience conducting technical audits, health checks, and solution design for customers with varying levels of technical maturity
• Demonstrated ability to translate complex technical concepts into clear business value for non-technical stakeholders
• Excellent stakeholder management skills, including experience engaging with C-level and senior executives
• Experience in a startup or scale-up environment with the ability to thrive in a fast-paced, evolving landscape
• Strong project management skills with the ability to manage competing priorities across multiple accounts simultaneously
• Exceptional written and verbal communication skills with meticulous attention to detail
• Critical thinking and problem-solving mindset with a proactive, solutions-oriented approach
• A good sense of humor and desire to be part of a close-knit, passionate team

Benefits

• Flexibility in work hours and location, with a focus on managing energy rather than time
• Access to online learning platforms and a budget for professional development
• A collaborative, no-silos environment encouraging learning and growth across teams
• A dynamic social culture with team lunches, social events, and opportunities for creative input
• Health insurance
• Leave benefits
• 13th month salary

How We Work With You

When you apply through Get A Job.ai, our recruiting team will conduct an initial screening to understand your background and ensure alignment with this role. If there's a strong match, we will submit your profile to our client for consideration. Please do not attempt to contact the client directly—all communication and interview coordination will be managed through our team to ensure a smooth process for everyone involved.

Equal Opportunity

Get A Job.ai is committed to inclusive hiring practices and welcomes applications from all qualified candidates regardless of background, identity, or circumstance.