Customer Success Manager, Enterprise (Missouri Valley)

About This Opportunity

Our talent team at Get A Job.ai is representing a confidential cybersecurity technology client seeking a Customer Success Manager, Enterprise for their Missouri Valley region. This is a remote position open to candidates located anywhere in the world.

In this role, you will serve as the primary liaison between enterprise customers and internal teams, focusing on successful onboarding, platform adoption, and ongoing value delivery. You will build and nurture strong customer relationships, align on business goals, and drive measurable outcomes through best practice adoption and strategic planning.

Responsibilities

• Act as the main point of contact for assigned enterprise customers, developing strategic relationships and guiding platform adoption and success planning
• Deliver regular business reviews (QBRs/EBRs), clearly communicating ROI and aligning on success metrics to support retention and expansion
• Understand customers' industries, goals, and challenges to provide tailored recommendations and align stakeholders on success objectives
• Promote awareness and usage of key platform features, provide ongoing education, and identify opportunities for expanded adoption
• Proactively monitor customer health, manage escalations, and collaborate with Product, Engineering, Support, and Sales teams to resolve issues
• Maintain expert knowledge of the product roadmap and communicate relevant updates and enhancements to customers
• Coordinate with internal teams to develop and execute customer success plans, addressing risks before they impact engagement or satisfaction

What We're Looking For

• 5+ years of experience in enterprise SaaS, with at least 3+ years in Customer Success, TAM, or support roles
• Proven ability to manage large customer portfolios and develop long-term relationships, including at the executive level
• Excellent communication, presentation, and organizational skills, capable of managing both strategic and technical conversations effectively
• Strong problem-solving skills and experience resolving escalations while maintaining a positive customer experience
• Proficiency with CRM and case management tools such as Salesforce and Jira
• Technical proficiency related to internet technologies, networking, and email security products
• Bachelor's degree in Computer Science, Engineering, or a related technical discipline, or equivalent practical experience
• Skilled at building trust and maintaining relationships with stakeholders at various organizational levels
• Action-oriented, analytical, and collaborative in approach to customer success and issue resolution

How We Work With You

When you apply through Get A Job.ai, a member of our recruiting team will screen your application and qualifications. If there's a strong match, we'll conduct an initial conversation to understand your background and career goals. We will then submit qualified candidates to our client for consideration. Please do not attempt to contact the client directly, as all applications must come through our firm to be considered.

Pay

Compensation will be determined based on skills, experience, qualifications, and geographic location. This role may be eligible for bonus or incentive compensation, equity, and a comprehensive benefits package.

Get A Job.ai is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.