Bilingual Patient Follow-Up Specialist

About This Opportunity

Our talent team is representing a confidential personal injury medical practice seeking a Bilingual Patient Follow-Up Specialist to join their remote team in Colombia. This part-time position (30 hours per week initially) focuses on patient outreach, medical documentation, and legal coordination in a healthcare setting that serves both English and Spanish-speaking communities.

This role addresses a critical operational need: clearing a significant backlog of patient follow-up calls while maintaining the accuracy and attention to detail required when patient information directly impacts legal proceedings.

Responsibilities

• Conduct outbound patient follow-up calls approximately 4 to 6 weeks post-visit to assess recovery progress and current condition
• Complete structured symptom questionnaires covering headaches, dizziness, and other reported concerns
• Document patient responses accurately in symptom tracking databases for physician review
• Respond to attorney and law firm requests for patient evaluations, medical records, and billing documentation
• Compile and verify complete record packages before submission to ensure zero preventable errors
• Upload documentation to attorney portals and client management systems
• Track outstanding requests and maintain organized records across internal and external platforms
• Provide end-of-day reports summarizing completed calls, outreach attempts, and pending follow-ups
• Cross-train on scheduling and intake workflows to provide backup coverage when needed
• Maintain persistent but professional outreach to difficult-to-reach patients

What We're Looking For

Required:

• Full fluency in English and Spanish (written and spoken)
• Previous experience as Medical Assistant, Medical Receptionist, Virtual Medical Assistant, or similar healthcare support role
• Strong understanding of medical terminology and patient communication
• Exceptional attention to detail when entering records or managing documentation
• Excellent telephone communication skills with a warm, patient-centered approach
• Comfort with frequent outbound calling and follow-up work
• Ability to independently track and manage multiple open tasks
• Availability to work consistently during Mountain Time business hours

Preferred:

• Experience working with personal injury practices
• Background communicating with attorneys or law firms
• Experience fulfilling medical records or billing documentation requests
• Familiarity with legal, clinic, or attorney portals

How We Work With You

Candidates apply directly through Get A Job.ai. Our recruiting team will conduct an initial screening to assess your qualifications and experience. Qualified candidates will then be submitted to our client for consideration. Please do not attempt to contact the employer directly, as all communication must go through our placement process to ensure proper consideration.

Pay

Compensation details will be discussed during the screening process with our recruiting team.

Equal Opportunity: Get A Job.ai is committed to inclusive hiring practices and works with clients who value diverse perspectives and backgrounds.