Manager, Agent Architecture

About This Opportunity

Our talent team at Get A Job.ai is representing a confidential conversational AI organization in their search for a Manager, Agent Architecture. This is a remote role serving enterprise clients who depend on AI-powered customer service at scale.

As Manager, Agent Architecture, you will build and lead the team responsible for deploying AI agents in production environments while maintaining a hands-on role in customer engagements. You will hire, coach, and set goals for Agent Architects, own the quality of every implementation your team ships, and spend significant time on live customer projects yourself. Your credibility comes from doing the work alongside your team, not just directing it.

Responsibilities

• Team Leadership: Own hiring for Agent Architect roles, conduct weekly one-on-ones, performance reviews, and career development conversations. Build development plans for each team member and coach Associate and mid-level Agent Architects on prompt engineering, conversation design, and customer-facing judgment.
• Capacity and Stakeholder Management: Set team goals and OKRs aligned with Professional Services priorities, manage workload across concurrent engagements, and surface resourcing tradeoffs early. Represent the Agent Architecture team to internal stakeholders and external customers.
• Hands-on Agent Delivery: Personally guide customers through AI agent implementations from strategic planning to scoping to end-to-end delivery. Serve as the escalation point when agent performance issues arise.
• Quality and Best Practices: Define quality standards for agent implementations, enforce them through review processes, and document best practices for internal and external audiences. Convert recurring field problems into structured product feedback.

What We're Looking For

• Experience leading people as a formal manager, team lead, or through sustained mentorship where you owned a group's growth and output. First-time managers with strong coaching track records are welcome.
• 3+ years of conversation design and AI agent development experience, with a track record of building scalable solution architecture and conversational experiences grounded in real user needs.
• Skilled in advanced prompt engineering, comfortable integrating REST APIs and working with JavaScript.
• Strong project and stakeholder management skills with significant experience working with enterprise customers, including in escalated or high-pressure situations.
• Sound judgment on capacity and prioritization: you can communicate what your team can and cannot absorb, backed by clear reasoning.

How We Work With You

Candidates apply directly through Get A Job.ai. Our recruiting team will conduct an initial screening to understand your background and fit for this role. Qualified candidates are then submitted to our client for consideration. We ask that you do not attempt to contact the client directly, as all communication is managed through our team to ensure a smooth process for everyone involved.

Pay

Compensation details will be discussed with qualified candidates during the screening process.

Get A Job.ai is an equal opportunity recruiter. We welcome applications from qualified candidates regardless of race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background, or other characteristics.