- Company: Get A Job.ai
- Location: Japan
- Salary: Pay not listed
Website Get A Job.ai
Represented by Get A Job.ai
About This Opportunity
Our talent team is representing a confidential global enterprise cloud platform organization seeking a Principal Technical Support Engineer based in Japan. This is a senior technical leadership role within their premium support division, serving enterprise clients who depend on mission-critical cloud infrastructure.
You will join a specialized team delivering white-glove technical support to the organization's largest customers and partners. This role combines deep technical troubleshooting, proactive monitoring, customer success collaboration, and technical mentorship of support engineers.
Responsibilities
- Provide advanced technical support to enterprise customers on large-scale cloud platform implementations
- Manage escalations and customer expectations in collaboration with customer success managers
- Analyze support trends, monitoring alerts, and customer usage patterns to recommend process optimizations
- Serve as technical lead, mentoring team members and contributing to collective skill development
- Drive operational efficiency improvements across the support organization
- Investigate system issues, performance problems, and technical inquiries across multiple product lines including AI agents, data platforms, CRM services, and industry-specific solutions
- Coordinate with product engineering teams on complex technical investigations
- Support proactive monitoring services and alert response
What We're Looking For
Required:
- 10+ years of technical support experience in enterprise software or cloud computing environments
- Demonstrated commitment to exceptional customer satisfaction
- Strong written and verbal communication skills in Japanese; English reading/writing/listening required (conversational English preferred)
- Deep expertise in one or more of the following: web technologies (HTML, CSS, JavaScript, frontend frameworks, APIs) or server-side technologies (SQL, object-oriented languages like Java, application servers, databases)
- Hands-on experience with database administration and relational data troubleshooting, large-scale data processing, multi-tenant environments, API programming, or software development lifecycle
- Proven ability to work collaboratively across departments and organizational levels
- Self-motivated with strong organizational and analytical problem-solving capabilities
- Experience developing and mentoring technical team members
Preferred:
- Advanced English communication skills (conversational fluency)
- Experience with major CRM platforms and low-code development environments
- Development experience with declarative and programmatic customization tools
- Familiarity with modern web component frameworks
- Relevant platform certifications (Administrator, Advanced Administrator, Application Builder, Developer levels)
- AI agent or JavaScript developer certifications
Work Schedule: Shift-based coverage Monday–Friday 8:00–21:00 JST (9-hour shifts with 1-hour break); weekend rotation with compensatory time off; on-call availability for overnight hours during weekend shifts. Remote work available, though future hybrid requirements may apply.
How We Work With You
When you apply through Get A Job.ai, a recruiter from our team will screen your background and qualifications. If there's a strong match, we will submit your profile to our client for consideration. Please apply only through our platform—direct contact with the client is not part of this process. Our team will guide you through each stage, from initial interview preparation to offer negotiation.
Pay
Compensation details will be discussed during the screening process based on your experience and qualifications.
Equal Opportunity: Get A Job.ai is committed to inclusive recruiting practices. We evaluate all candidates based on qualifications and merit without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics.
Apply with Get A Job.ai
A recruiter will review your profile and submit you to the client. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you.
Terms used in this posting
- on-call
- You may be required to be reachable and available to work outside normal scheduled hours, typically for a set rotation.
- hybrid
- A work arrangement combining both in-office and remote/at-home work, typically on a set schedule.
Explore Get A Job.ai online
Working in Japan
Japan is an island country in East Asia. Located in the Pacific Ocean off the northeast coast of the Asian mainland, it is bordered to the west by the Sea of Japan and extends from the Sea of Okhotsk in the north to the East China Sea in the south. The Japanese archipelago consists of four major islands alongside 14,121 smaller islands. Japan is divided into 47 administrative prefectures and eight traditional regions, and around 75% of its terrain is mountainous and heavily forested, concentrating its agriculture and highly urbanized population along its eastern coastal plains. With a populati
Note: Japan observes a public holiday on Sep 21 — Respect for the Aged Day.
🇯🇵 Relocation safety for Japan: Very Safe — via Warnely, CC BY 4.0
National unemployment rate in Japan: 2.5% — via World Bank
GDP per capita in Japan: $35,951 — via World Bank
Consumer price inflation in Japan: 3.2% (annual) — via World Bank
Real GDP growth in Japan: 1.2% (annual) — via World Bank
Cost of living in Japan: 11.0% below the EU average — via Eurostat
Average hours worked per year in Japan: 1,598 — via OECD
About this role & career path
Traits that fit this role
- Attention to Detail
- Dependability
Source: O*NET Work Styles (Distinctiveness Rank).
Typical preparation needed: Job Zone 3: Medium Preparation Needed. Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree. — via O*NET
Industry news
- I was a software engineer who couldn't get excited about AI. Now I'm studying to be a nurse. - businessinsider.com
- ‘AI code apocalypse’ hasn’t hit engineers as hard as the industry may think - IT Brew
- The Great Coding Reset: How AI is changing software engineering - businessinsider.com
Source: O*NET (public-domain bulk data)
Salary & compensation
Workers in Computer & Mathematical occupations earn a national median of $98,769 — via US Census ACS / Data USA
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
Listing facts
- Role Principal Technical Support Engineer
- Employer Get A Job.ai
- Location Japan
- Type Full Time
- Pay (from listing) Pay not listed
- Posted September 9, 2026
- Apply by October 10, 2026
- Country Japan
- Overview Full job description on this page (496 words)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
Typical work in Technical Support Engineer
Independent occupational context from O*NET (U.S. public-domain labor data). This is about the occupation, not a rewrite of this employer's posting.
- Oversee the daily performance of computer systems.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Confer with staff, users, and management to establish requirements for new systems or modifications.
Limited public data for this employer
We only show facts we can ground in public sources (Wikidata, O*NET, news/discussion links, or this listing). We do not invent Glassdoor-style ratings, salaries, or testimonials when data is thin. Use the listing facts, occupation context, and related openings below while we continue researching.
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Occupation family: Technical Support Engineer
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