Expert Technical Support Engineer

About This Opportunity

Our talent team is representing a confidential healthcare technology organization in their search for an Expert Technical Support Engineer based in India. This critical role bridges Level 2 Support and Development teams, focusing on investigating, diagnosing, and resolving complex technical escalations across enterprise healthcare applications and secure messaging solutions.

The ideal candidate will bring strong expertise in Windows Server environments, SQL Server, HL7 interfaces, and application troubleshooting, along with excellent analytical skills and root cause analysis capabilities.

Responsibilities

• Infrastructure & Database Support: Troubleshoot Windows Server environments using PowerShell for connectivity validation, service management, and system diagnostics; manage certificates and security configurations; interpret SQL Server and ODBC errors; monitor and support SQL Agent jobs; perform SQL-based troubleshooting and data integrity validations
• Application & Integration Support: Trace and troubleshoot HL7 message flows and interface-related issues; investigate message queue backlogs and integration failures; support secure messaging solutions and endpoint connectivity; troubleshoot IIS, ASP.NET, and application-layer issues
• Escalation Management: Reproduce issues in test and production environments; analyze and classify defects based on severity, frequency, and software versions; gather diagnostic evidence including application logs, SQL traces, network traces, and user recordings; coordinate escalations between Support, Engineering, and Development teams; manage incidents through ITSM platforms
• Documentation & Client Communication: Communicate technical findings effectively to customers and stakeholders; create and maintain Knowledge Base articles; provide detailed troubleshooting documentation and escalation summaries

What We're Looking For

Required Technical Skills:

• Operating Systems & Infrastructure: Windows Server, PowerShell, Windows Services, Event Viewer, Certificate Management, Citrix and Virtual Desktop Infrastructure (VDI)
• Web & Application Technologies: IIS, ASP.NET /.NET Framework, Application Configuration Management, Stack Trace Analysis, Authentication and Security Tokens
• Database Technologies: Microsoft SQL Server, SQL Agent Jobs, ODBC, SQL Extended Events, SQL troubleshooting and query development
• Integration Technologies: HL7, Enterprise Interface Engines, Secure Messaging Solutions, Identity & Access Management Systems, EHR Integrations
• Networking: TCP/IP, DNS, Firewalls, Network Ports, PKI and Certificate Management
• Tools & Platforms: Azure DevOps, GitHub, ServiceNow or similar ITSM platforms, Log Analysis and Diagnostic Tools

Preferred Skills: Browser Developer Tools, Fiddler, Wireshark, Linux, Docker, Container Technologies, Microsoft Azure, Amazon Web Services (AWS)

Domain Experience: Healthcare IT environments highly desirable, including knowledge of HL7 workflows, ADT (Admission, Discharge, Transfer), Patient Matching, EHR Systems, EDMS/DMR Platforms, and Clinical Workflows

Key Competencies: Advanced troubleshooting and root cause analysis, environment isolation and issue reproduction, escalation and incident management, defect classification, strong customer communication skills, technical documentation, cross-functional collaboration

How We Work With You

Candidates apply directly through Get A Job.ai. Our recruiting team will screen qualified applicants and coordinate interviews with our client. We manage the entire process and serve as your advocate throughout. Please do not attempt to contact the client directly, as all communications must go through our team to ensure a professional and organized hiring process.

Pay

Compensation details will be discussed with qualified candidates during the screening process.

Equal Opportunity: Get A Job.ai is committed to inclusive hiring practices and works with clients who value diversity and equal opportunity employment.