Customer Value Architect, EMEA

About This Opportunity

We are representing a fast-growing SaaS organization in their search for a Customer Value Architect based in London. This is a hybrid role focused on strategic relationship management and value delivery—not a technical engineering position. If you have a background in customer success, account management, or consulting and excel at connecting software investments to measurable business outcomes, we want to hear from you.

Our client serves thousands of companies globally with their analytics platform. You will own adoption, value realization, and AI maturity across a portfolio of high-value accounts, building executive relationships and driving strategic plans that make the platform indispensable to how customers build products.

Responsibilities

• Connect platform investment to customer value: Own the value workstream by understanding the business challenges that led to purchase, defining ROI measures, and ensuring customers achieve results by collaborating across their teams and internally with cross-functional partners.
• Build strategic relationships: Establish and maintain relationships with business and technical stakeholders, including executive sponsors, aligning platform capabilities to customers' highest-priority goals.
• Develop and execute success plans: Map customer business objectives to adoption milestones and measurable outcomes, performing ongoing discovery of business priorities, internal toolsets, and pain points.
• Partner with sales and renewals: Work in lockstep with account executives on expansion motions and with renewal teams on retention, bringing the value case and adoption evidence that underpins both.
• Lead enablement and adoption: Conduct customer sessions covering analytics topics like dashboard design, funnel analysis, and retention modeling to deepen product usage across the organization.
• Monitor health and drive action: Proactively track product usage and health signals, lead business reviews, surface insights, and identify risk early.
• Expand value delivery: Identify underutilized features and translate them into concrete recommendations that increase customer outcomes.
• Triage product questions: Solve customer use-case questions, perform basic troubleshooting, and escalate appropriately.
• Own the AI conversation: Assess customer AI maturity, advise on agent and context strategy, and use AI tooling fluently to help customers build AI-native workflows. Use AI as a personal operating habit for executive prep, discovery planning, and stakeholder analysis.
• Be the voice of the customer: Coordinate across go-to-market, product, and engineering teams to manage escalations and advocate for customer needs. Contribute to team playbooks and best practices.

What We're Looking For

• Experience in customer success, management consulting, or a related field supporting complex B2B SaaS accounts.
• A track record of managing relationships across functions—from business executives to technical individual contributors—and influencing decisions at the C-suite level.
• The ability to translate technical concepts such as data models, analytics instrumentation, and product metrics into business terms for non-technical stakeholders.
• Demonstrated ability to drive platform adoption and connect product usage to customer business outcomes.
• Experience building and executing strategic value and adoption plans, tying day-to-day activities to ROI and strategic outcomes.
• Hands-on experience with agentic or AI-native tooling—such as MCP-based workflows, LLM copilots, or similar technologies beyond casual use.

Bonus qualifications include:

• Background in product analytics, growth, or data-driven product development.
• Experience in a technical advisory or solutions capacity such as implementation or professional services.
• Familiarity with analytics instrumentation, event tracking, or data tooling.

How We Work With You

Candidates apply directly through Get A Job.ai. Our talent team will conduct an initial screening to understand your background and ensure alignment with the role. If there's a strong match, we will submit your profile to our client for consideration. Please do not contact the employer directly—all communication and coordination will be managed through Get A Job.ai to ensure a smooth and professional process.

Pay

Compensation details will be discussed during the screening process and are competitive with the market for this level of responsibility and location.

Equal Opportunity: Get A Job.ai is committed to inclusive hiring practices. We encourage applications from candidates of all backgrounds and do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status.