Operations Strategy Lead

About This Opportunity

Our talent team is representing a confidential fintech organization expanding operations in the United Kingdom. We're seeking an Operations Strategy Lead to own the operational backbone of their UK business unit. This is a hands-on leadership role where you'll ensure daily operations, internal systems, and customer-facing execution run smoothly, efficiently, and at a standard that supports rapid scale.

This is not a P&L role, and it's not a "manage from a distance" position. You'll partner closely with senior leadership to turn business objectives into strong execution on the ground—building systems, leading teams, and stepping in directly when execution breaks.

Responsibilities

• Define and execute operational strategies that support growth and align with business objectives in the UK market
• Run day-to-day operations across customer service, administrative operations, and internal workflows to maintain frictionless execution
• Hire, lead, and develop a high-performing operations and admin team with a strong culture of ownership and accountability
• Own process improvement initiatives—identifying bottlenecks, automating where possible, and implementing systems that reduce costs and increase speed
• Lead the customer support function and step in hands-on during high-stakes or escalated cases
• Oversee company administration and internal operations, including office management, documentation, vendor coordination, and adherence to internal policies

What We're Looking For

• Strong background in operations, execution, or internal business operations within tech, fintech, or fast-scaling environments
• Proven experience leading operations and admin teams in high-expectation environments
• Hands-on mindset with the ability to solve problems directly, not just delegate them
• Strong organizational, execution, and problem-solving skills
• Comfort operating in ambiguity and bringing structure to fast-moving situations
• Ability to work cross-functionally and drive execution without formal authority
• Strong English communication skills required for cross-functional collaboration

This role is not suitable for: Candidates who prefer to direct operations from a distance, those who need fully-built systems handed to them, individuals who require fixed scope and slow timelines, or those who avoid escalations and difficult conversations.

Location: United Kingdom. This is a hybrid role requiring office presence at least 3 days per week.

How We Work With You

When you apply through Get A Job.ai, one of our experienced recruiters will screen your application and arrange an initial conversation. If there's a strong match, we'll submit your profile to our client and guide you through their interview process, which typically includes an online assessment or practical task, role-specific interviews, and a final round with senior leadership. Strong candidates can expect the process to move quickly, with offers often extended within 1-2 weeks.

Please apply only through Get A Job.ai. Do not contact the client organization directly, as all applications must come through our recruiting team to be considered.

Pay

Compensation details will be discussed during the screening process based on your experience and qualifications.

Equal Opportunity: Get A Job.ai is committed to inclusive recruiting practices. We welcome applications from candidates of all backgrounds and ensure fair consideration throughout our process.