Sr. Customer Success Engineer

About This Opportunity

We are representing a confidential data resilience technology company in their search for a Senior Customer Success Engineer. This is a strategic, customer-facing technical role where you'll serve as the trusted advisor to enterprise clients, helping them maximize value from their data protection and recovery investments.

In this position, you'll own the technical relationship for a portfolio of high-value accounts, guiding customers through activation, adoption, optimization, and expansion. You'll develop tailored success plans aligned to business objectives, conduct resilience assessments, and deliver executive-level guidance on data protection strategy, recovery readiness, and cyber resilience.

Responsibilities

• Own technical customer relationships for strategic Enterprise and Commercial accounts, serving as the primary technical advisor throughout the customer lifecycle
• Build and maintain tailored Customer Success Plans aligned to each customer's business objectives, technical priorities, and desired outcomes
• Guide customer activation and drive adoption, optimization, and measurable value realization across the technology portfolio
• Conduct health assessments, architecture reviews, protection strategy evaluations, and solution adoption planning
• Assess recovery readiness and provide strategic recommendations to improve resilience posture
• Facilitate recovery simulations, resilience reviews, and best-practice discussions to strengthen customer preparedness
• Monitor customer health signals and adoption trends to proactively identify risk and develop mitigation plans
• Partner with Account Executives and Customer Success leadership to identify expansion opportunities based on demonstrated business value
• Develop executive-ready business reviews, resilience reports, and success updates for technical and C-level stakeholders including CISOs and CIOs
• Deliver strategic guidance around data protection, recovery, cyber resilience, cloud adoption, and operational efficiency
• Maintain a high-touch engagement model supporting a limited portfolio of accounts, typically with more than $200,000 in annual recurring revenue

What We're Looking For

Required Qualifications:

• 5+ years of experience in customer-facing technical roles such as Customer Success Engineering, Technical Account Management, Solutions Engineering, Consulting, or Professional Services focused on data protection and recovery technologies
• Strong technical expertise across backup and recovery, virtualization, operating systems, storage, cloud platforms, cybersecurity, and automation technologies
• Experience designing and validating protection strategies, recovery preparedness programs, modernization initiatives, and migration projects
• Proven ability to translate customer business objectives into technical roadmaps, adoption strategies, and measurable outcomes
• Strong executive communication skills with experience presenting technical, operational, and risk-based recommendations to senior stakeholders
• Demonstrated ability to manage multiple strategic customer relationships while driving measurable success outcomes
• Consultative mindset with the ability to adapt engagement strategies to varying customer priorities and business challenges
• Experience conducting technical assessments, health reviews, architecture discussions, and executive business reviews
• Relevant vendor certification required or willingness to obtain within agreed timeframe following hire
• Location: USA

Preferred Qualifications:

• Advanced knowledge of enterprise data resilience technologies, including backup, recovery, cyber resilience, and cloud data protection solutions
• Cloud platform certifications such as AWS Solutions Architect, Microsoft Azure Administrator Associate, or Azure Solutions Architect Expert
• Security certifications such as CISSP, CCSP, or CompTIA Security+
• Infrastructure certifications such as VMware Certified Professional (VCP), Red Hat Certified Engineer (RHCE), Microsoft Windows Server, or Cisco CCNA
• Experience with enterprise-scale environments, cyber resilience initiatives, ransomware recovery planning, disaster recovery programs, or information security frameworks
• Experience advising executive and technical stakeholders on resilience, security, cloud modernization, or infrastructure transformation initiatives

How We Work With You

Our talent team at Get A Job.ai partners with leading technology organizations to connect exceptional professionals with career-defining opportunities. When you apply through our platform, a dedicated recruiter will review your background and conduct an initial screening to understand your experience, technical expertise, and career goals.

If there's a strong match, we'll submit your profile to our client for consideration and guide you through each stage of their interview process. We ask that candidates apply exclusively through Get A Job.ai and not contact the client directly, as this allows us to best represent your interests and coordinate the hiring process effectively.

Pay

Compensation for this role varies by geographic location and experience level. Our client offers competitive total target compensation (TTC) that includes base salary plus performance-based bonus, typically ranging from approximately $103,200 to $264,300 USD annually depending on location zone and qualifications. The client also provides comprehensive benefits including unlimited paid time off, health coverage, 401(k) matching, parental leave, and professional development opportunities.

Equal Opportunity

Get A Job.ai is committed to equal employment opportunity and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, veteran status, or any other protected classification.