Strategic Customer Success Manager

About This Opportunity

We are representing a confidential SaaS organization seeking a Strategic Customer Success Manager for their Singapore operation. This is a high-impact, quota-carrying role managing a portfolio of complex, enterprise-level accounts. You'll serve as a trusted executive advisor, driving measurable ROI and leading sophisticated renewal negotiations across strategic customers in the region.

This is a remote position reporting to regional leadership.

Responsibilities

• Own and manage a portfolio of strategic, high-value accounts, preventing churn and accelerating expansion through proactive executive engagement and value realization
• Achieve revenue, bookings, and billings targets across your territory
• Lead complex, executive-level renewal negotiations while protecting long-term customer relationships
• Conduct regular executive business reviews to ensure enterprise-wide adoption and alignment with customer business objectives
• Maintain and communicate rolling forecasts, surfacing renewal risk early and partnering with internal teams to develop mitigation strategies
• Develop comprehensive adoption strategies for multi-stakeholder enterprise environments, delivering transformational outcomes
• Serve as primary escalation owner for strategic customers, driving swift resolution while maintaining relationship health
• Collaborate cross-functionally with Sales, Pricing, Legal, Operations, and Product teams to execute growth and risk mitigation strategies
• Drive account expansion by identifying incremental growth opportunities and orchestrating internal resources
• Apply rigorous portfolio analysis using usage trends, health signals, and engagement data to prioritize high-impact activities
• Champion best practices across opportunity management, CRM hygiene, quoting, and forecasting

What We're Looking For

Required:

• 6+ years of experience in Sales, Renewal Management, Account Management, or Customer Success within SaaS and enterprise environments
• Demonstrated success in quota-carrying roles with consistent track record of meeting or exceeding KPIs on complex, high-value books of business
• Bachelor's degree or equivalent work experience

Preferred:

• Proven ability to navigate multi-stakeholder, executive-level deal cycles using a consultative approach
• Exceptional contract negotiation skills with experience closing complex, high-value deals on time
• Experience driving enterprise-wide adoption across large organizations as a strategic change agent
• Demonstrated ability to lead persuasive value conversations with C-suite executives, connecting product capabilities to business priorities
• Strong ability to manage ambiguity and adapt to shifting priorities across a strategic portfolio
• Executive presence with superior organizational, prioritization, and communication skills
• Excellent written and verbal communication abilities
• Track record of influencing outcomes through high-trust relationships with customers and internal partners

How We Work With You

Candidates apply directly through Get A Job.ai. Our talent team will screen qualified applicants and coordinate interviews with our client. We manage the entire process and serve as your advocate throughout. Please do not attempt to contact the client directly, as all communication is routed through our recruiting team to ensure a professional and confidential process.

Pay

Compensation details will be discussed with qualified candidates during the screening process.

Equal Opportunity: Get A Job.ai is committed to inclusive hiring practices. We welcome applications from candidates of all backgrounds and provide reasonable accommodations throughout our recruitment process.