Senior Customer Experience Manager (Central)

About This Opportunity

Our talent team at Get A Job.ai is representing a confidential cloud security organization in their search for a Senior Customer Experience Manager based in the Central United States. This role offers the opportunity to work with Fortune 100 enterprises as they navigate complex cloud security transformations and adoption initiatives.

The Customer Experience Manager will serve as a strategic advisor to major accounts, driving value realization, adoption, and long-term partnership success. You'll work at the intersection of security, cloud infrastructure, and enterprise transformation, collaborating across technical and executive stakeholders to deliver measurable business outcomes.

Responsibilities

• Take ownership of strategic projects and initiatives focused on cloud security, collaborating with sales, support, product, and engineering teams
• Build and maintain relationships across customer organizations from technical practitioners to CISO-level executives
• Guide post-onboarding customers through multi-stage adoption journeys with emphasis on cloud security best practices
• Interface with and influence key stakeholders, ensuring effective communication and alignment on security objectives
• Identify strategic expansion opportunities within existing accounts through deeper product adoption or new business unit engagement
• Accelerate cloud security adoption by defining milestones, removing blockers, and implementing processes for secure migrations
• Develop comprehensive training strategies to upskill technical and non-technical roles across customer organizations
• Provide TCO analysis and business case support aligned with customer security goals
• Establish governance structures to manage partnership health with focus on security aspects
• Advocate internally on behalf of customers to ensure their security requirements are met

What We're Looking For

• 6+ years of experience in a customer-facing strategic role such as Customer Success Manager, Account Executive, or similar position
• Proven track record working with Fortune 100 customers on cloud-based technology implementations
• Experience managing strategic enterprise customers with an entrepreneurial approach to problem-solving
• Deep understanding of Security SaaS offerings and pricing models
• Excellent communication and interpersonal skills with ability to engage stakeholders at all organizational levels
• Strong program management experience with large-scale enterprise transformations
• Ability to understand tool ecosystems and provide consolidation recommendations
• Experience with cloud security practices and secure workload migrations
• Legal authorization to work in the United States without visa sponsorship required

How We Work With You

When you apply through Get A Job.ai, one of our experienced recruiters will review your background and conduct an initial screening conversation. We'll discuss your experience, career goals, and fit for this role. If there's strong alignment, we'll submit your profile to our client for consideration. Please note that you should not contact the client directly—we'll manage all communication and coordination throughout the interview process on your behalf.

Pay

This is a full-time position that includes base salary, bonus, equity, and benefits. Pay via Get A Job.ai will be competitive and commensurate with experience.

Get A Job.ai is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all candidates regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, disability status, genetic information, or other legally protected characteristics.