Senior Account Manager (m/w/d)

About This Opportunity

We are representing a confidential B2B mobility client in München who is building out their strategic account management function from the ground up. As one of the first Senior Account Managers to join this newly structured team, you'll have genuine commercial ownership of a portfolio of high-value clients and shape how account management operates within this growing organization.

This is not an administrative customer service role—you'll be responsible for driving recurring revenue through retention, managing multi-site expansion strategies, and selling additional services to existing locations. You'll report directly to the Team Lead Account Management and work in a hybrid setup with 3 days in the München office and 2 days remote, plus regular client visits across the DACH region.

Responsibilities

• Own end-to-end portfolio management for strategically important B2B accounts, maintaining clear account plans and stakeholder maps
• Develop and execute proactive expansion strategies with the sales team, from location analysis through business case development to targeted outreach
• Identify upselling opportunities at existing sites and convert early signals into signed contract amendments independently
• Conduct regular strategic business reviews with clients, analyzing performance trends and maintaining forward-looking portfolio oversight
• Serve as the primary commercial and operational point of contact, escalating to customer success for complex technical or capacity issues
• Manage accounts using data-driven KPIs including revenue development, NPS, CSAT, and health scores, acting proactively before risks become cancellations
• Act as central liaison between tech, product, operations, and sales teams, serving as the final internal escalation point before leadership involvement
• Mentor junior and mid-level colleagues, actively sharing knowledge and supporting team development

What We're Looking For

• 5+ years of B2B account management experience with a demonstrable track record of success
• Strong commercial acumen: you understand pricing logic, contract negotiations, and building business cases based on customer data rather than intuition
• Ability to balance customer needs with business objectives, including delivering a well-reasoned "no" when necessary
• Data-focused approach with disciplined CRM usage (HubSpot experience is a plus); comfortable reading health scores and location data to derive clear actions
• Quick technical learning ability to translate complex product setups into clear language for non-technical decision-makers
• Ownership mindset with full accountability for your accounts, proactively communicating variances with concrete solutions
• Resilience in difficult commercial conversations with strong prioritization skills focused on impact and value
• German and English at business fluency (C1+); additional languages advantageous
• Based in or willing to relocate to München for hybrid work arrangement

How We Work With You

When you apply through Get A Job.ai, our specialized talent team will review your profile and conduct an initial screening conversation. If there's a strong match, we'll submit your candidacy to our client with full context about your background and motivations. Throughout the process, we'll provide guidance and feedback at each stage.

Important: Please do not attempt to identify or contact the employer directly. All communication regarding this opportunity must go through Get A Job.ai to ensure proper representation and coordination.

Employment Details

This is an unlimited (unbefristet) full-time position with 40 hours per week based on trust-based working time arrangements. The role offers flexible working hours with a hybrid model: 3 days per week in the München office (Neue Balan location with mountain views) and 2 days remote, plus regular on-site client meetings throughout the DACH region.

Compensation includes an attractive base salary plus performance-based bonus. Benefits include 29 vacation days, team events, choice of IT equipment, company pension scheme, Urban Sports Club membership, meal allowance, weekly team lunch, and EU workation options. Clear development paths are available both as an individual contributor (expert track) or people leader (team lead track).

Equal Employment Opportunity

Get A Job.ai is committed to inclusive recruiting practices and equal employment opportunity. We evaluate all candidates based on qualifications and merit without regard to protected characteristics.