Senior Technical Service Manager (m/w/d)

Responsibilities

We are representing a confidential technology organization that operates critical infrastructure systems in Germany. This senior-level role focuses on technical service excellence and incident management.

In this position, you will:

• Lead escalation and incident management, ensuring structured handling of technical disruptions
• Provide technical and functional consulting, analyzing complex issues and developing appropriate solutions
• Coordinate cross-departmental collaboration and ensure clear, reliable communication
• Manage customer relationships and solutions, guiding matters through to sustainable resolution
• Ensure technical quality and reliable service support delivery
• Contribute to the ongoing development of products and services
• Independently prioritize technical escalations and make informed decisions within your areas of responsibility
• Convene and moderate cross-functional incident meetings when required
• Initiate immediate technical measures within defined support processes
• Recommend changes to sustainably improve operational stability and quality
• Monitor service quality and ensure compliance with established service processes

What We're Looking For

• Completed training as an IT specialist for system integration (Fachinformatiker:in für Systemintegration) or comparable qualification
• Several years of experience in IT service, IT operations, or a customer-focused IT environment
• Strong technical understanding of complex IT systems
• Confident and persuasive communication skills with strong moderation capabilities
• Ability to convey technical matters clearly and in an audience-appropriate manner
• Analytical, structured, and solution-oriented thinking
• High degree of customer and service orientation
• Willingness to travel for on-site customer and project support
• German language proficiency required for this Hamburg-based role

How We Work With You

Candidates apply directly through Get A Job.ai. Our talent team conducts initial screenings to understand your background and ensure alignment with the role requirements. We then present qualified candidates to our client for their consideration. Please do not attempt to contact the client directly, as all communication flows through our recruiting process.

This is a full-time position (38 hours per week) starting October 1, 2026, based in Hamburg with flexible working arrangements including mobile work options.

Pay

Compensation details will be discussed during the screening process with our recruiting team.

Equal Opportunity

Get A Job.ai is committed to inclusive hiring practices and works with clients who value diversity in their teams.