Membership Engagement Specialist

About This Opportunity

We are representing a confidential healthcare association in their search for a Membership Engagement Specialist. This remote position offers the opportunity to support member services and operations for a mission-driven organization dedicated to advancing health information and technology. Our talent team at Get A Job.ai is coordinating the search on behalf of our client.

Responsibilities

• Respond to and resolve member inquiries across phone, email, and online channels, ensuring timely follow-through and appropriate escalation when needed
• Assist members with account questions, membership status, renewals, invoices, receipts, and resources, applying knowledge of membership programs and policies
• Maintain accuracy and integrity of member data in CRM systems and related tools, identifying data quality issues and recommending improvements
• Support membership processing activities including document distribution, renewal tracking, agreement updates, and invoice follow-up
• Serve as a resource for members navigating member portals and membership systems, troubleshooting issues and coordinating with technical teams as needed
• Prepare and analyze membership data to identify trends, recurring issues, and opportunities to improve workflows
• Develop and coordinate member communications including messages, reminders, confirmations, and service updates
• Provide operational support for member committees and engagement activities, including scheduling, list maintenance, and document distribution
• Support member onboarding by providing guidance on benefits, services, and resources while identifying process improvement opportunities
• Develop knowledge resources, procedures, FAQs, and materials that improve consistency and efficiency
• Apply organizational policies, service standards, and privacy requirements when resolving member requests
• Provide operational support during conferences, events, and high-volume periods

What We're Looking For

• Bachelor's degree or equivalent combination of education and experience
• Two or more years of progressively responsible experience in customer service, administrative support, or membership support preferred
• At least one year of experience using a CRM, customer service, or work management tool (such as Monday.com) to track requests and maintain data
• Strong analytical and problem-solving skills with ability to identify trends, assess alternatives, and recommend practical solutions
• Sound judgment and discretion when evaluating issues and determining appropriate actions within established policies
• Comfort with data entry, spreadsheets, email, shared inboxes, and standard office technology
• Excellent written and verbal communication skills with professional phone, email, and in-person presence
• Detail-oriented with strong organization and follow-through capabilities
• Ability to identify process inefficiencies and create tools that enhance workflows and service consistency
• Ability to work independently, exercise discretion, and determine when escalation is appropriate
• Collaborative approach with ability to maintain confidentiality and strong customer service standards

Preferred:

• Experience with Monday.com, Salesforce, or similar CRM/work management platforms
• Working knowledge of customer service or service desk operations including intake, triage, and escalation
• Experience with workflow automation, dashboards, reporting, or data quality initiatives

How We Work With You

Candidates should apply directly through Get A Job.ai. Our recruiting team will screen applications and conduct initial interviews. Qualified candidates will then be submitted to our client for consideration. Please do not attempt to contact the employer directly, as all communication should flow through Get A Job.ai to ensure a coordinated and professional process.

Pay

Compensation details will be discussed during the screening process with our recruiting team.

Equal Employment Opportunity: Get A Job.ai is committed to fair and equitable recruiting practices. We welcome applications from candidates of all backgrounds.