Network Support Specialist

About This Opportunity

Our talent team at Get A Job.ai is representing a confidential telecommunications organization in their search for a Network Support Specialist. This is a remote position with initial in-person training required in High Point, NC. You'll serve as first-line technical support, working directly with residential and small business customers to troubleshoot and resolve issues across voice, data, security, and video services.

This role offers hands-on experience with IPTV, POTS, DSL, and fiber-to-the-premise broadband technologies while supporting network operations and service performance monitoring.

Responsibilities

• Troubleshoot and resolve technical issues across hardware, software, video, broadband, and phone services for residential and small business customers
• Support both business and residential products, delivering effective solutions in a timely manner
• Accurately document all interactions and updates in the service database throughout each stage of the support process
• Monitor outages and maintenance events, gathering data and escalating when needed
• Identify root causes, implement solutions, and escalate unresolved issues as appropriate
• Manage multiple priorities effectively in a fast-paced environment while demonstrating adaptability and retention of product knowledge
• Work scheduled shifts including nights, weekends, and holidays based on business needs

What We're Looking For

• 1+ years of experience in customer support, network troubleshooting, or technical service—preferably within the telecommunications industry
• High school diploma or equivalent required; technical certifications or relevant coursework are a plus
• Comfortable reading and applying technical documentation, manuals, and procedures
• Demonstrated proficiency using computer, email applications, and Microsoft Office
• Strong problem-solving skills with the ability to think critically and resolve technical issues efficiently
• Ability to thrive in a fast-paced environment and stay focused when managing multiple tasks
• Organized and dependable, with proven ability to manage multiple support tickets while ensuring accuracy and follow-through
• Strong communicator with the ability to explain technical information clearly and simply
• Must be at least 18 years of age at time of application

How We Work With You

Candidates apply directly through Get A Job.ai. Our recruiting team will conduct an initial screening and assessment. Qualified candidates will then be submitted to our client for consideration. Please do not attempt to contact the client directly, as all communication must be coordinated through Get A Job.ai to ensure proper representation.

Pay

Compensation details will be discussed during the screening process with our recruiting team.

Equal Employment Opportunity: Get A Job.ai is committed to fair and equitable recruiting practices. We evaluate all candidates based on qualifications and merit, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.