Implementation Manager, Mid-Market

About This Opportunity

We are representing a confidential ecommerce technology client in their search for an Implementation Manager, Mid-Market. Our client provides an AI-powered analytics and automation platform that serves over 65,000 online retail brands. In this role, you will lead the technical onboarding journey for new mid-market customers, owning implementations from contract signature through successful go-live and handoff to the customer success team.

This is a high-volume, hands-on position that combines consultative discovery with technical execution. You'll manage multiple concurrent implementations, configure complex integrations across ecommerce and marketing platforms, validate data accuracy, and train customers on AI-driven workflows. The role requires both technical depth and the interpersonal skills to influence stakeholders without formal authority.

Responsibilities

• Lead consultative discovery sessions with new customers to clarify business objectives, surface constraints, and establish success criteria for onboarding
• Own end-to-end delivery for a high-volume portfolio of mid-market implementations, from kickoff through go-live and handoff to customer success
• Configure technical foundations including tracking and pixel implementation, platform integrations (Shopify, Meta, Google, Klaviyo, Amazon, and others), and data source connections
• Advise customers on tech stack optimization and integration best practices, with sufficient API and webhook knowledge to identify when custom solutions architecture is needed
• Validate attribution and data accuracy before go-live, troubleshooting discrepancies and communicating issues clearly to both internal teams and customers
• Onboard customers onto AI agent functionality, enabling teams to run AI-led workflows and automations rather than simply consuming reports
• Deliver training and enablement sessions—both one-to-one and one-to-many—to drive platform adoption and customer confidence
• Execute structured handoffs to customer success teams, documenting configurations, measurement frameworks, adoption status, and open items
• Influence stakeholders across customer organizations without formal authority, building internal champions and re-engaging stalled implementations
• Apply proactive risk management across your entire book of business, identifying exposure early and escalating with recommendations
• Monitor implementation health metrics across your portfolio, balancing speed to value with quality standards
• Maintain current project documentation and account records in company systems
• Partner cross-functionally with customer success, product, support, and marketing to resolve blockers and improve onboarding workflows
• Identify patterns across implementations and contribute to onboarding standard improvements, templates, and success definitions

What We're Looking For

• 2–4+ years of experience in implementation, onboarding, technical account management, or customer success at a SaaS company
• Consultative approach that prioritizes understanding business problems before technical configuration
• Strong project management capabilities with proven ability to deliver high volumes of concurrent projects on time without close supervision
• Technical fluency with tracking and pixel implementation, integrations, APIs, and webhooks sufficient to explain technical concepts to both technical and non-technical audiences
• Working knowledge of the martech and ecommerce technology stack, including platforms like Shopify, Meta and Google Ads, and email/SMS tools, plus understanding of how attribution functions across these systems
• Ability to communicate technical depth clearly, adjusting explanations appropriately for analysts versus executive stakeholders
• Demonstrated ability to influence stakeholders without direct authority, holding customer teams accountable and re-engaging dormant implementations
• Comfort working from repeatable frameworks with judgment to adapt when customer situations require customization
• Disciplined risk management skills with ability to identify and mitigate exposure proactively
• Curiosity about AI technologies and willingness to teach customers new operational paradigms, not just software features
• Knowledge of retail and ecommerce business processes, needs, and industry best practices
• Interest in continuous improvement of team processes and standards, beyond individual book performance

Bonus qualifications:

• Previous experience in SaaS, MarTech, analytics, or ecommerce platform companies
• Background in customer success, account management, or professional services delivery

How We Work With You

Get A Job.ai represents multiple employers across the technology sector. When you apply through our platform, one of our experienced recruiters will conduct an initial screening to understand your background, technical capabilities, and career goals. If there's a strong mutual fit, we'll submit your profile to our client and coordinate all interview scheduling and feedback.

Please apply exclusively through Get A Job.ai. Do not attempt to contact the client directly, as this may disqualify your application. Our team will serve as your advocate throughout the entire process, from initial submission through offer negotiation.

Pay

Compensation details will be discussed during the screening process with our recruiting team and will be based on experience level, location, and market benchmarks for growth-stage technology companies.

Equal Employment Opportunity: Get A Job.ai is committed to inclusive hiring practices. We welcome applications from candidates of all backgrounds and work with client companies that share our commitment to diversity and equal opportunity employment.