AI Success Manager, Central

About This Opportunity

We are representing a confidential enterprise AI platform company in their search for an AI Success Manager to join their Central region team. This is a fully remote role for candidates located in the US Central timezone.

In this role, you will serve as the primary post-sales point of contact for enterprise customers, ensuring successful platform deployments and long-term adoption. You'll lead technical implementations, provide strategic guidance, and build joint success plans that drive measurable business outcomes. This position requires a blend of hands-on technical expertise and consultative partnership skills.

Responsibilities

• Lead end-to-end customer deployments from kickoff through go-live and renewal, providing hands-on guidance for SSO setup, connector configuration, and platform implementation
• Create and execute joint success plans and executive business reviews that drive adoption, engagement, and measurable value
• Serve as the primary technical and strategic contact for enterprise customers throughout their lifecycle
• Develop and communicate tailored project plans, facilitating cross-functional collaboration across delivery, operations, and technical teams
• Monitor deployment progress, adoption metrics, and customer satisfaction; proactively identify and resolve risks or blockers
• Act as escalation manager when necessary, ensuring timely resolution of technical and strategic challenges
• Document and improve onboarding processes, playbooks, and best practices
• Provide actionable product and process feedback to internal teams

What We're Looking For

• 3–5 years of experience in technical deployment, implementation management, technical customer success, or technical account management for enterprise SaaS products
• Strong understanding of software development life cycles and methodologies, including Agile and DevOps practices
• Familiarity with cloud platforms (AWS, GCP, or Azure) and related services; certification preferred
• Excellent analytical and problem-solving skills with focus on troubleshooting technical issues and building consensus around success measures
• Strong organizational, project management, and communication abilities
• Proven experience serving enterprise clients in strategic, consultative, and hands-on roles
• Experience with process documentation, playbooks, and continuous improvement initiatives
• Solutions-oriented mindset with capability to own escalations and serve as a trusted advisor
• Ability to handle ambiguity and thrive in fast-paced environments
• Must be located in US Central timezone

How We Work With You

Get A Job.ai is managing this search on behalf of our client. When you apply through our platform at getajob.ai, one of our talent team members will review your profile and conduct an initial screening. If there's a strong match, we'll submit your candidacy directly to the hiring company and guide you through their interview process. Please do not contact the employer directly—all communication should flow through Get A Job.ai to ensure proper representation.

Pay

The standard on-target earnings range for this position is $120,000-$170,000 annually. Final compensation will be determined by factors including location, level, job-related knowledge, skills, and experience.

Equal Employment Opportunity: Get A Job.ai is committed to building a diverse and inclusive workforce. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.