Tier 1 Business Support Specialist

About This Opportunity

Our talent team is representing a confidential SaaS organization that specializes in delivering scalable business solutions to clients worldwide. We are seeking a Tier 1 Business Support Specialist to join their operations team in the Philippines. This is a fully remote opportunity that requires flexibility with scheduling, as work hours align with US Central Time (often afternoon or evening shifts).

In this role, you will serve as a critical systems administrator, going far beyond basic helpdesk support. You will actively troubleshoot system configurations, manage user permissions, resolve complex application workflows, and act as the bridge between frontline business teams and engineering. This is a hands-on technical position requiring deep expertise in Salesforce and NetSuite administration.

Responsibilities

• Perform admin-level systems support by troubleshooting, configuring, and resolving functional issues within Salesforce and NetSuite
• Manage user roles, access requests, profile permissions, and security controls across business applications
• Provide rapid technical troubleshooting to internal sales and operations teams via Slack, Zendesk, and administrative toolsets
• Efficiently diagnose and escalate high-level technical bugs and system dependencies to Product Management, Systems Engineering, Deal Desk, and Order-to-Cash teams
• Maintain clear administrative workflows, update system documentation, and identify recurring technical issues through support interaction analysis

What We're Looking For

Must-Have Qualifications:

• Hands-on administrator experience troubleshooting, configuring, and maintaining both Salesforce and NetSuite (not just end-user experience)
• 2–3 years of technical customer support experience providing real-time assistance via live chat platforms such as Slack or Zendesk
• Deep understanding of sales processes, CRM architecture, and order-to-cash workflows within ERP systems
• Strong problem-solving abilities to trace workflow errors, diagnose application logs, and resolve user access conflicts promptly
• Exceptional written and verbal English communication skills to translate complex technical solutions to non-technical teams
• Flexibility to work afternoon or evening shifts aligned with US Central Time

Nice-to-Have Skills:

• Experience with SQL, BigQuery, or data reporting tools
• Familiarity with Jira for issue tracking, escalation, and ticket management
• Technical background within a SaaS, technology, or high-volume sales environment

How We Work With You

When you apply through Get A Job.ai, one of our recruiters will screen your application and qualifications. If you're a strong match, we will submit your profile to our client for consideration. Please do not attempt to contact the client directly, as all coordination and communication will be managed through our recruiting team to ensure a professional and streamlined process.

This is a standard 40-hour work week, fully remote position. Equipment is provided, along with HMO benefits and 13th month pay.

Pay

Compensation details will be discussed during the screening process based on experience and qualifications.

Equal Opportunity: Get A Job.ai is committed to inclusive hiring practices and welcomes applications from all qualified candidates regardless of background.