Kundendienstleiter Elektro / Elektrotechnik (m/w/d)

Responsibilities

We are representing a confidential building services organization in Hamburg seeking a Customer Service Manager for Electrical Engineering. This is a leadership role combining technical responsibility, client relations, team coordination, and process optimization.

You will lead, organize, and develop the electrical customer service department. Your responsibilities include optimizing service workflows, technically preparing and coordinating maintenance and service appointments, and creating client-specific maintenance contracts in collaboration with project management. You will prepare and process service quotations, ensure quality standards for all delivered services, and coordinate with clients, project teams, technical departments, and service technicians. Additionally, you will provide technical support on electrical engineering matters and drive continuous improvement of service processes.

What We're Looking For

• Completed vocational training in electrical engineering, ideally supplemented by master craftsman qualification, technician certification, or degree
• Several years of professional experience in electrical engineering, building services, or technical customer service
• Initial leadership experience or clear willingness to take on managerial responsibility
• Technical understanding of service, maintenance, and repair processes
• Knowledge of low-voltage systems desirable
• Experience with fire alarm systems and/or intrusion detection systems advantageous
• Strong organizational skills, clear communication abilities, and reliable professional demeanor
• Valid Class B driver's license

How We Work with You

Candidates apply directly through Get A Job.ai. Our talent team will screen your application and conduct an initial assessment. If there is a strong match, we will submit your profile to our client for consideration. Please do not contact the client directly, as we manage the entire recruitment process on their behalf.

This position offers a permanent contract with long-term prospects, structured onboarding in an experienced technical environment, 30 vacation days, annual performance-based bonuses, company vehicle for business use, support for professional development, company pension scheme, and a collaborative team culture.

Pay

Compensation details will be discussed during the screening process based on your qualifications and experience.

Equal Opportunity: Get A Job.ai is committed to inclusive recruiting practices and equal employment opportunity. We welcome applications from all qualified candidates regardless of background.