Customer Service Specialist

About This Opportunity

We are representing a confidential outsourcing firm seeking a Customer Service Specialist to join their remote team in the Philippines. Our client provides technical and operational support solutions to diverse businesses and is looking for a skilled professional who can deliver exceptional customer experiences while managing varied daily responsibilities.

This role serves as the primary point of contact for customer inquiries and requires someone who thrives in a fast-paced, dynamic environment where processes are still evolving. You'll work closely with leadership on both customer-facing and operational tasks, making this an excellent opportunity for a proactive self-starter who enjoys variety and wants to make a meaningful impact.

Responsibilities

• Deliver exceptional customer support via email, chat, and other communication channels, ensuring all interactions are professional and helpful
• Assist customers with inquiries, product guidance, and general support, escalating complex issues when appropriate
• Work closely with leadership on various operational and administrative tasks to support daily business operations
• Conduct online research and gather information to support business initiatives, projects, and customer requests
• Coordinate bookings, appointments, and other required operational activities
• Accurately maintain customer records, documentation, and internal systems
• Identify recurring customer questions and provide feedback to enhance processes and the overall customer experience
• Assist in testing new features, workflows, and internal processes, delivering clear feedback to the team
• Collaborate with cross-functional team members to ensure a seamless customer experience
• Handle arising daily tasks promptly and accurately, demonstrating the ability to work effectively without established procedures

What We're Looking For

• Previous experience in customer service, customer support, administration, personal assistant, or operations roles
• Highly organized with excellent attention to detail and the ability to manage multiple tasks simultaneously
• Self-motivated and proactive, with confidence to work independently in a fast-paced environment
• Strong problem-solving skills and critical thinking abilities when handling customer inquiries or operational tasks
• Tech-savvy with the ability to quickly learn new systems, tools, and processes; comfort with AI tools and AI-generated text is highly desirable
• Positive attitude, willingness to take ownership, and desire to contribute beyond core responsibilities
• Experience working with US clients in a fast-response or on-call setup is highly advantageous
• Exceptional written and verbal English communication skills, suitable for direct, unedited use with US-based clients
• Strong team player with a supportive, friendly attitude and a proactive, can-do approach
• Genuine passion for helping people solve problems and caring about the customer experience
• Must be able to work full-time during US hours, specifically 9:00 AM – 5:00 PM Pacific Standard Time (PST)
• Flexibility with schedule is important, as exact hours depend on client assignment

How We Work With You

As a recruiting partner for this confidential client, Get A Job.ai manages the full application process. When you apply through our platform, one of our recruiters will review your qualifications and conduct an initial screening. If there's a strong match, we'll submit your profile to our client for consideration and guide you through subsequent interview stages.

Important: Please do not attempt to contact the client directly. All communication and coordination will be handled through our talent team to ensure a professional and organized process.

Position Details

• Location: Philippines (fully remote)
• Employment Type: Full-time, 40-hour fixed-schedule work week
• Benefits: HMO + 13th month pay (provided by client)

Pay

Compensation details will be discussed during the screening process based on experience and qualifications.

Get A Job.ai is an equal opportunity recruiter. We welcome applications from all qualified candidates regardless of race, color, religion, sex, national origin, age, disability, or any other protected characteristic.